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I can't figure out what is wrong

By jdelgado ·
So recently a computer has began spitting out errors after a user logs into Windows. The error is something along the line of:

"The system has recovered from a serious error"
and the error signature is:

BCCode:10000008e BCP1:C0000005 BCP2: 004E97F2 BCP3: F6B4F18 BCP4: 00000000 Os_ver: 5_1_2600 SP: 2_0 Product 256_1

On top of it all, the computer is randomly shutting down. My solution would be to just reformat with a fresh windows install, but i would like to leave that as a last resort effort if possible.


Also,I can't run windows update. Evrytime it tries to even look for updates i get error #: 0x8007043C.


I think thats about all i have come up with now, not sure what other errors are occuring. Thanks for any suggestion.

Best Regards,
Jose

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by dmiles In reply to I can't figure out what i ...

Solution Found: Contact Network Associates Inc. (McAfee) to obtain the update

Thank you for submitting an error report. The error was likely caused by:

Personal Firewall Plus (mpfirewall.sys)


Personal Firewall Plus (mpfirewall.sys) was created by Network Associates Inc. (McAfee). Network Associates Inc. (McAfee) informed Microsoft that they have a solution available for the problem you reported. To learn more about the solution, Network Associates Inc. (McAfee) recommends that you visit the following website:

http://us.mcafee.com/apps/mpfplus/en-us/patch/default.asp

Note: Microsoft did not create, nor does it provide technical support for Personal Firewall Plus (mpfirewall.sys). If the problem you reported persists, please contact Network Associates Inc. (McAfee) and alert them of the problem.

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by jdelgado In reply to

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by prompt1 In reply to I can't figure out what i ...

it is a virus.update antivirus with the net.

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by jdelgado In reply to

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by jdelgado In reply to I can't figure out what i ...

I do believe it is a virus, the problem is that even though i'm completly up to date on my virus scan, when i try to run the scan it will reboot. will using FixBoot in the recovery console possibly fix the constant random rebooting?

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by Defiant In reply to I can't figure out what i ...

Try doing a registry clean. RegClean is a quick simple program that can fix some errors. Also go to start/run and type msconfig. When the dialog box pops up click on the last tab. This shows a list of all the things that start up when you boot the system. uncheck anything that doesn't have a name and any program that you don't need to have startup. This should help if not try different Anti-Virius software. I like AVG Free, and it is free for download at http://free.grisoft.com/doc/1. Also if nothing else works then try a windows repair before you reload windows. Ths is done by loading windows like you were going to install a fresh copy, but after you get though the license agreement and say that you want to install windows, The installer will look for previous versions of Windows. It will find you current install and ask you if you want to repair. Simply press r to repair, this will rewrite your system files and make your system files like they were when you installed Windows.

Before doing this I would get a disc with SP2 on it (if yours doesn't already have it) this will make it so you don't have to reinstall SP2. To make it even quicker if you make a slipstream cd of your computer it will keep all you drivers and current updates. To do this download this article on TechRepublic about SP2 slipstream install. http://techrepublic.com.com/5138-6240-5609766.html?tag=search

Hope this helps

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by jdelgado In reply to I can't figure out what i ...

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