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I CHANGED MOTHERBOARD AND CANT USE THE ORIGINAL XP

By jramos077 ·
HI, I HOPE SOMEONE CAN HELP ME WITH THIS ANNOYING ISSUE.
I BOUGHT A TOSHIBA LAPTOP, WITH ORIGINAL WIN XP INSTALLED.
A FEW MONTHS AGO I SPILLED MILK ON THE KEYBOARD, AND, AS YOU MAY HAVE SUPPOSED, IT CRASHED.
I CHANGED MOTHERBOARD AND CANT USE THE ORIGINAL WINDOWS XP INSTALLATION DISKS.
THE PROGRAM RECOGNIZES THE DIFFERENT MOTHERBOARD AND REFUSES TO INSTALL.
IT"S AS IF YOU HAVE BOUGHT A FERRARI, YOU CRASHED THE BODY, BUY A NEW ONE, AND VOILA, THE ENGINE REFUSES TO WORK IN THE SAME CAR.

I FIND THIS UNFAIR, CAUSE I PAID FOR THE PROGRAM, NOT ONLY THE COMPUTER.
DOES ANYONE KNOW IF THERE IS A SOLUTION TO THIS?
I WILL APPRECIATE ANY HELP.
THANKS IN ADVANCE. JAVIER RAMOS

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All Answers

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Reboot and Repair OS

by mjd420nova In reply to I CHANGED MOTHERBOARD AND ...

Obviously you can boot to the CD, so instead of trying to install the OS, do a repair of the installation already on the hard drive and it should load and recharacterize the OS to fit the appropriate hardware now present. Unless you changed the hard drive too, this should do the trick.

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Take a deep breath and calm down

by The Scummy One In reply to I CHANGED MOTHERBOARD AND ...

nobody likes all caps, its as if you are shouting AT us...

When you changed the MB, did you use the replacement part for your model NB?

You should contact Toshiba Support with this issue

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Sorry for the CAPS

by jramos077 In reply to Take a deep breath and ca ...

Hi, i appreciate all your efforts, and I apologize for using only caps. It?s just cause i?m almost blind and i have much problem to read the minuscule words.

I?ll try Toshiba instead of the mForum.

Thanks Again.

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Contact Microsoft

by nepenthe0 In reply to I CHANGED MOTHERBOARD AND ...

An uncorrupted version of XP should install with the correct product key, but your activation may fail due to the hardware change.

To activate your copy of Windows XP, you will need to contact Microsoft. Their service reputation for these glitches is actually quite good.

From what you describe, this is probably a hardware problem, not a Microsoft annoyance. Hopefully the TR hardware experts will hop aboard this thread and guide you to a resolution.

Rick/Portland, OR

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I would like to know if the hdd is old or new?

If it is the same (old) hdd drive then i suggest getting a new one (remember your liquid spill), so as not to make matters worse for your motherboard and yourself get hold of a new hdd fit this in and load on Windows. If it asks for your key and you input it and it accepts it then fine if not then like in the other members posts you can just ring them up. When loaded yo just transfer over your docs/files and use the old hdd as a backup or a cup mat.

Please post back if you have any more problems or questions.

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OEM Windows

by TheChas In reply to I CHANGED MOTHERBOARD AND ...

Part of your problem may be the limitations of the OEM version of XP that you have.

First off, you did not buy a copy of Windows. What you purchased was limited and restricted rights to use a copy of Windows software. Part of the OEM restrictions is that the copy of XP is tied to the original computer.

I am going to presume that your new motherboard is a different model than your original motherboard and / or has a different BIOS. Your restore disks and product key are tied to a specific set of Toshiba laptops.

If the new motherboard is a Toshiba board purchased through Toshiba, then you should be able to get a new XP install disk from Toshiba.

If this is a motherboard for a different make of laptop, or has a non-Toshiba BIOS, then your only option is to purchase a new copy of XP. You should be able to use a generic OEM version or possibly the upgrade version.

Chas

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Well the problem arises from Toshiba not M$

by OH Smeg In reply to I CHANGED MOTHERBOARD AND ...

In this case Toshiba supplied you with a Slipstreamed Install Disc that only supports the Hardware installed in your then New NB. As Toshiba also supply support for any M$ product installed on their computers you need to approach Toshiba for a solution as it's their problem not M$'s.

If you haven't trashed the old Drive Partition you can use M$'s recommendations to install a New M'Board

http://tinyurl.com/j9u7

M$ accepts that replacing the M'Board may be necessary and allows this to occur provided that the CPU hasn't been subject to a Massive Upgrade. So if you have a Pentium CPU it can not be replaced with a Quad Core one and be considered as a Repair it is a Upgrade and should have new M$ Product Installed which the owner pays for.

But as you have replaced the M'Board in this case as a Repair I'm wondering where you sourced the M'Board from, if it was Toshiba which is the expected supplier for replacement things like this for their NB's it should at the very least be the same M'Board and be supported. Toshiba should also support new M'Boards that they supply for their NB's. The install Media can quite rightly be limited to Installed Hardware from New to prevent the theft of M$ Product by others who use it on hardware not supplied by the Original Hardware Maker. The Hardware makers do this to get cheaper prices for M$ OEM Product to save their customers money if they didn't do this they would be paying more for the Licenses and charging you more for the Computer that they sell.

The other thing here is that as there are only a couple of Versions of XP in either the 32 or 64 Bit products you can use a Install Disc of the same type to install your Computer with the Toshiba Supplied Product Key so there are options available to you but none of them are M$ responsibility they all are Toshiba's.

Col

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contact microsoft

by christine.halstead In reply to I CHANGED MOTHERBOARD AND ...

if you contact microsoft and tell them what happened to your motherboard, they will allow you to completely reinstall the windows XP and you should be able to use the disks again, if that dosnt work then it may be your cd drives

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That only works or M$ Install Disc's

by OH Smeg In reply to contact microsoft

Not for Toshiba Recovery Disc's which are made by Toshiba and locked to the Hardware that they are made for.

Col

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