General discussion
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Topic
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I don’t understand outsourcing
LockedWhat’s the deal with this? It seems to be all the rage and yet, I know of no one who has had a pleasant experience with the final product. Sure smaller companies can’t afford a F/T I.T. person but in the larger organizations you still see this movement and yet no one is happy with it. We can’t mention the ‘big 2’ by name though ask a cutomer (end user) about their experience and no one is impressed. The stories roll on, 3 weeks to replace a cd-rom drive, “out of scope” requires an addition to the contract, “not our responsibility”. Amazing is the people who work for them as well (yes we all need to work) though there is no internal training for upcoming product releases hence loyalty is at the minimum and for those that work late, time inlieu screws up your billable hours. Aside from the small office environment I can see more reason to keep it in house. With all the legislation coming to address the cyber world and privacy, it makes no sense to outsource. I’d fire a redundant ‘VP of anything’ and use all the ridiculous benefits to finance the I.T. dept. before I’d outsource my core business infrastructure. I’m not bitter, really, I just don’t get it, all the years upon years of horror stories from outsourcing.