The short of it is:
Had an independant review of our organisation and they have submitted thier findings. Someone was thoughful enough to send it to me..in it i found the following peice which almost made me weep at the thought that someone out there see how much work i am doing!
4.3 IT
Currently there is only one resource working in IT. This individual would appear to have a very heavy workload, which has result from the implementation of the new system.
Some of the activities included in the role are as follows:
o Administration/Security
o Maintenance
o Production Support
o Testing
o Change Control
o Small System Updates
o Training/Queries
There is currently no cover for this person in the event of illness, holidays, etc. The IT Unit is presently a ?One Stop Shop? and would appear to be swamped with work requests, etc.
Recommendation
Consider trying to remove some of the workload from this Unit to allow this resource to focus on their primary tasks. Some of the activities that could be supported by another area of the business are as follows:
o Business Support/Training
o Change Control ? Only use the IT resource as a referral in relation to technology solutions
o Communication of Change Process resolutions
o Testing ? System Users should be considered to support this process
I hope management are going to take this stuff on board..cause i getting crippled under the workload. I recently got a big pay increase, but the workload has continued increasing and i’m at a point where i am running to stand still now..
Any managers out there think this sort of advice will be followed? James, any input?
