Malware·2,781 discussions

I got a warning that said I have been infected, not to turn off the compute

Tags: Browser, Malware, Operating Systems

I was on the site pdfiller, I use the site often to complete legal documents. I was going to download a manual for a motorcycle and several pop ups appeared on my screen saying I have been infected, not to turn off my computer, to call a phone number.

I right away disconnected the computer from the internet and turned off the wifi. I got on my phone and looked up the warnings and saw this is malware and a scam, as the message did say to call a phone number.

I think I need to not boot the computer until I can scan it, clean it. Not sure how to do this.

The computer is an Acer Nitro, is there a recovery mode or do I create a USB boot?

Thanks for any help.

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Reply To: I got a warning that said I have been infected, not to turn off the compute

In reply to I got a warning that said I have been infected, not to turn off the compute

For recovery mode. check the manual.
You can download a Windows installer from Microsoft, if necessary, to boot from, but it’s best to make that on another computer. Did you make a recovery drive?

Reply To: I got a warning that said I have been infected, not to turn off the compute

In reply to I got a warning that said I have been infected, not to turn off the compute

I suggest that you download a program that is called “Malwarebytes” to help offer basic protection for malware. There is a free version and a more advanced version at an annual subscription.

Many of the “infected alerts” you see are just garbage, but you are better off taking precautions and did what is recommended in the absence of already installed applications. At the very least, Microsoft does offer basic malware/virus/trojan protection in its Windows Defender application which should already be installed of your computer, assuming you use MS Windows. I do wish you the best.

Web Sites can cause that even with MalwareBytes (and other) protection.

In reply to I got a warning that said I have been infected, not to turn off the compute

It’s a common scam. Turn it off anyway. Wait a minute and reboot. 99% of the time it’s fine. Just don’t go to that web site again.

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