Question

Locked

I have a Dell PowerEdge 700 server that keeps locking up on me.

By rkinion ·
This server is running Windows 2003 server. It's also running RAS services for dial up connections as well as Apache services for internet access to the server. It randomly locks up so that you cannot connect through dial up or through the internet but I can ping the IP address of the server and it responds back. When I check the server at the console I only have a grey screen and no response to the mouse or keyboard and have to re-power the unit to get it back up. There are also no errors in the event log. Does anyone have any suggestion for a fix?

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A couple

by Jacky Howe In reply to I have a Dell PowerEdge 7 ...

You can test the memory by running Windows Memory Diagnostic that can be downloaded from http://oca.microsoft.com/en/windiag.asp. If memory problems are found, try re-seating the RAM. If it doesn't work, replace the defective RAM.

Run the Dell Diagnostics

Check youre Vvent logs for any clues

You can use the Hard Drive Makers Testing Utility to Test the Drive which can be downloaded from below.

<a href="http://www.hgst.com/hdd/support/download.htm" target="_blank"><u>Hitachi / IBM</u></a> The result code for a good drive, which should be displayed, is 0X00.
<a href="http://support.wdc.com/download/index.asp#dlgtools" target="_blank"><u>Western Digital</u></a>
<a href="http://www.fel.fujitsu.com/home/drivers.asp?L=en&CID=1" target="_blank"><u>Fujitsu</u></a>
<a href="http://www.seagate.com/support/seatools" target="_blank"><u>Seagate</u></a>
<a href="http://www.samsung.com/Products/Hard...ties/hutil.htm" target="_blank"><u>Samsung</u></a>

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It could also be viral

by Jacky Howe In reply to A couple

If you find anything with these tools, run them again in Safe Mode

Download Spybot - Search & Destroy and install it. Update it. http://www.safer-networking.org/en/download/index.html

Download Malwarebytes Anti-Malware, install it and update it.

<a href="http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe" target="_blank"><u>Malwarebytes</u></a>

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform Quick Scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.

If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
<a href="http://malwarebytes.gt500.org/mbam-rules.exe" target="_blank"><u>mbam-rules</u></a>

I would keep scanning with it until it is clean by closing out and rebooting and running it again.

Run this Rootkit Revealer GMer
<a href="http://www.gmer.net/index.php" target="_blank"><u>Gmer</u></a>

FAQ
<a href="http://www.gmer.net/faq.php" target="_blank"><u>FAQ</u></a>

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Have you figured it out?

by ryan.birch In reply to I have a Dell PowerEdge 7 ...

Hi there,

We're having the same issue with one of our Dell PowerEdge 2950's running Windows Storage Server 2003. It periodically will lock up completely and needs to be hard reset to fix the issue. No errors in our Event Log either.

Did you try the memory diagnostics as suggested? Anything show up?

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