I have a user that is unable to open xlsx file.

By garymoore551 ·
Tags: Windows, Software
I have a user that is unable to open xlsx file. Our environment is Office 2007, Win 7. Everyone else can access the file except for her. And it doesn't matter what PC she tries to access the file from - it seems to be linked to her profile/login.

We have tried to delete the shortcut, recreate it, change the file extension, verified that the spreadsheet is opening with excel, remove and add her back to the member groups (that have access). I have tried to open the spreadsheet under a different user's name, and e-mailed that copy to her.

Now, even more interesting is that she can open all other .xlsx files. I'm at a loss as to what else to try here. Any suggestions, please?

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