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  • #2142010

    I have internet connection, but i lose it when i open a application.

    by illlusion ·

    Tags: 

    Hello,

    I have a problem, my internet provider was by our house here the other day and replaced our old router and reset our fiber box.
    Ever since then, i havnt been able to load the steam game “Rust”‘s ingame server list, my system loses internet connection for 3-4 minutes, but if im in a discord call, i can still speak with them, so i dont lose the already connected connections. But all new connections doesnt work for 3-4 minutes.

    Things ive tried:
    -Reinstall rust
    -Allow rust on the windows firewall
    -Restart the router and fiber box
    -Give steam limited amount of mb/s to load the ingame server lists
    -Update steam, windows and network drivers

    I even tried to see if it works fine outside our internet, by using a hotspot on my phone, and it worked perfectly fine outside our WIFI, there it can load perfectly fine.

    Our router is a Icotera i4850

    -PC-Specs:
    Windows 10
    GTX 1060 6GB
    ASUS H110M-A M.2 Motherboard
    I5-7500 CPU
    16 GB RAM

    I hope there is someone who knows a fix or in some way help.

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    • #2416999

      Re: internet connection

      by kees_b ·

      In reply to I have internet connection, but i lose it when i open a application.

      It’s not unlikely at all that it’s an issue with the router, but it’s not impossible that it’s something (a setting?) in your PC.
      To be sure about that, try the same with another PC or (gaming) laptop, or take your PC with you to a friend or family member to try their internet connection.

      But before doing all that, contact your internet provider and complain. Maybe it’s a known problem and they know how to solve it. And maybe they agree that it’s their problem and send a tech.
      Only if they maintain that their devices are working perfectly, and it’s your PC that is at fault, go and prove it isn’t.

      • #2416991

        Re:

        by illlusion ·

        In reply to Re: internet connection

        Like i said, everything worked perfectly fine when i tried to host a hotspot from my phone, but i could try and install rust on my laptop.

        Thanks for the reponse 🙂

    • #2416997

      Did you?

      by rproffitt ·

      In reply to I have internet connection, but i lose it when i open a application.

      1. After the box was replaced did you “forget” all WiFi connections and start fresh?

      2. Exact make and models of the network gear is not told so I can’t look into complaints.

      3. Distance is not revealed.

      4. Test with a wired connection.

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