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I have XP Pro SP3 with all updates. When going into a folder using either

By Bobkroeger ·
Photoshop or Dreamweaver the programs crash.
If I go into the identical folder on an external hard drive I have no problem. Is this a Windows Explorer problem and is there a way to fix this other than doing a complete reinstall of XP? Thanks, Bob K.

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Not really the same folder

by Brenton Keegan In reply to I have XP Pro SP3 with al ...

If it's on a different hard drive.


Run a checkdisk on the harddrive where you get the problem.

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I did run a checkdisk - no problems. When crashing, these two files are

by Bobkroeger In reply to Not really the same folde ...

from the error report contents:
C:\DOCUME~1\BOBS~1.KRO\LOCALS~1Temp\WERa3b3.dir00\appcomp.txt
and another similar except with Dr Watson
C:\DOCUME~1\BOBS~1.KRO\LOCALS~1Temp\WERa3b3.dir00\drwtsn32.exe.mdmp
32.exe
Any thoughts? Thanks, Bob K.

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Why don't you just delete the files?

by Brenton Keegan In reply to I did run a checkdisk - n ...

They are in the temp directory.

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Here is my current status with my Explorer Crash:

by Bobkroeger In reply to Why don't you just delete ...

1) I removed the Temp Files/Folders without incident however it didn't solve the crash issue.
2) I have a folder called Dreamweaver in My Documents on my laptop. Dreamweaver has several folders inside it which open just fine.
3) One folder in particular inside Dreamweaver is called Bobs Croquet Website. All the folders inside Bobs Croquet Website work great except a folder called Photo Restoration (it crashes Explorer).
4) This EXACT same folder (Photo Restoration) does not crash inside Dreamweaver - it crashes inside Bobs Croquet Website which as I mentioned previously is inside Dreamweaver.
5) If I access the Dreamweaver folder with my laptop in My Documents on an external hard drive I have have no issues at all.
6) I have an identical setup (same programs/files) on my Desktop Computer and I have no crashes at all (admittedly I keep My Documents on another hard drive in my tower (the F Drive).

I Googled "accomp.txt" which is at the end of each error message regarding files associated with the error and there are lots of results for it - just nothing that I could find to solve my problem. One person (maybe others as well) who was having the same issue as I am reformatted their hard drive and reinstalled the OS and still gets this crash.

I have uploaded two videos showing what happens. There is a 4.5 minute one
http://www.youtube.com/watch?v=7QZsXJWfMew
which shows me opening folders/files without issue for the first 2.5 minutes and then I get to the crash. I have a shorter one which starts with the crash:
http://www.youtube.com/watch?v=IrbwUdYyTEY

I have done oodles of scans for viruses/adware/spyware/trojans, etc with no returns of serious issues:
1)McAfee Inerenet Security
2)HiJack This
3)WebRoots SpySweeper
4)SuperAntiSpyware
5)ASquared (EMSI software)
6)Microsoft's Online Tools for Viruses/Spyware/Adware

Any Thoughts?
Bob K.

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sys restore

by donmars In reply to I have XP Pro SP3 with al ...

In a case like yours where it worked prior, I would do a restore to an earlier date. It cant hurt and it is quicker and less brain pain. That should be the basic plan then if that fails then troubleshoot. in the run box type:
%systemroot%\system32\restore\rstrui.exe
Next easier sure fire method is a repair install of XP not a reinstallation. Google "XP Repair Install" for how to.

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RE: "Is this a Windows Explorer problem?" ...

by OldER Mycroft In reply to I have XP Pro SP3 with al ...

Does it also happen when you go into folders when using Windows Explorer?

If not, but it DOES happen with Photoshop / Dreamweaver - which HDD are these programs installed on?

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Yes, it does crash when using just Explorer - not PS or DW

by Bobkroeger In reply to RE: "Is this a Windows Ex ...

I tried that today.

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Try this

by Jacky Howe In reply to I have XP Pro SP3 with al ...

Press the WinKey + r

type cmd and press Enter

type tasklist /m ntdll.dll and press Enter


You should receive a list similar to this

<pre>
Image Name PID Modules
========================= ======== ============================================
smss.exe 404 ntdll.dll
csrss.exe 500 ntdll.dll
wininit.exe 544 ntdll.dll
csrss.exe 560 ntdll.dll
winlogon.exe 604 ntdll.dll
services.exe 624 ntdll.dll
lsass.exe 648 ntdll.dll
lsm.exe 656 ntdll.dll
svchost.exe 800 ntdll.dll
svchost.exe 864 ntdll.dll
svchost.exe 904 ntdll.dll
svchost.exe 992 ntdll.dll
svchost.exe 1016 ntdll.dll
svchost.exe 1036 ntdll.dll
svchost.exe 1200 ntdll.dll
SLsvc.exe 1216 ntdll.dll
svchost.exe 1336 ntdll.dll
svchost.exe 1436 ntdll.dll
aswUpdSv.exe 1572 ntdll.dll
ashServ.exe 1588 ntdll.dll
spoolsv.exe 1840 ntdll.dll
svchost.exe 1864 ntdll.dll
svchost.exe 848 ntdll.dll
svchost.exe 1520 ntdll.dll
ashMaiSv.exe 1444 ntdll.dll
ashWebSv.exe 2076 ntdll.dll
taskeng.exe 2120 ntdll.dll
taskeng.exe 3472 ntdll.dll
dwm.exe 3504 ntdll.dll
explorer.exe 3612 ntdll.dll
MSASCui.exe 3960 ntdll.dll
ashDisp.exe 3324 ntdll.dll
wmpnscfg.exe 1988 ntdll.dll
wmpnetwk.exe 2524 ntdll.dll
SearchIndexer.exe 3684 ntdll.dll
SearchProtocolHost.exe 3652 ntdll.dll
svchost.exe 1304 ntdll.dll
infocard.exe 960 ntdll.dll
notepad.exe 3204 ntdll.dll
iexplore.exe 3648 ntdll.dll
iexplore.exe 4056 ntdll.dll
iexplore.exe 2556 ntdll.dll
cmd.exe 2952 ntdll.dll
notepad.exe 1632 ntdll.dll
WmiPrvSE.exe 2956 ntdll.dll
SearchFilterHost.exe 2928 ntdll.dll
tasklist.exe 3368 ntdll.dll
</pre>
If you don't, get this output then the file is probably corrupt. Let me know if this is achievable, (if you can do it).

You can replace the file by following these instructions.

Insert your XP CD and when you see ?Press any key to boot from CD? press a key. Now wait for the XP installer to finish loading up and you will be presented with the option to press R to Repair.

Press R.
The next screen will ask you which Windows installation you would like to log on to. Normally the following will be listed:
1: C:\WINDOWS

Press 1, then Enter to continue.

You may now be asked for the Administrator password. If you know this type it and press Enter. If you don't know the Administrators password it may be blank. Just press Enter or type your username and password.

At the command prompt type these commands and press Enter:

cd %systemroot%\system32

First, rename the damaged or corrupted file so that it is not deleted when you copy the original file. To do this, type the following command:

ren ntdll.dll ntdll.BAK

Next, restore the original ntdll.dll file from the Windows CD to your computer. To do this, type the following command:

copy [CD drive letter]:\i386\ntdll.dll %systemroot%\system32 /Y

Note In this command, replace [CD drive letter] with the letter of your CD drive, such as D.

To exit the Recovery Console and to restart the computer, type exit at the command prompt, and then press ENTER.

Important We recommend that you run Windows Update after you restore a file by using Recovery Console.

Let us know how you get on.

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cmd results for Explorer Crash

by Bobkroeger In reply to Try this

Hi Jack - I did get a list and did a screen shot of it. Would seeing that list be useful for you? My XP disk is OEM - it's not SP3. Does that make a difference if I do a repair with it? Thanks, Bob K.

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The sfc /scannow command

by Jacky Howe In reply to cmd results for Explorer ...

scans all protected system files and replaces incorrect versions with correct Microsoft versions. You should be OK.

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