Question

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I think it user setting problem.

By dahal0514 ·
In my computer running XP, i used to log on using a username (which is obvious) but now when i log on as the same user, i can't see all the files including the system folder(my documents, my computer ...) but there are some icons. when i check the documets and settigs folder they are there in the desktop folder. and also some items on the new menu (appears when we right click) are lost. when i try to change wallpaper it dosen't change at all. if i create a new folder it appears.

I tried to customize the desktop but it wont work.

if i create a new user it is fine. but I want the same username to work.

What is the cause? i have never seen this before.

Thanks

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All Answers

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It could be Malware or a corrupted Profile

by Jacky Howe In reply to I think it user setting p ...

If you find anything with these tools, turn of System Restore and run them again in Safe Mode

Download Spybot - Search & Destroy and install it. Update it. http://www.safer-networking.org/en/download/index.html

Download Malwarebytes Anti-Malware, install it and update it.

<a href="http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe" target="_blank"><u>Malwarebytes</u></a>

* Double-click mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform Quick Scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.

If you encounter any problems while downloading the updates, manually download them from here and just double-click on mbam-rules.exe to install.
<a href="http://malwarebytes.gt500.org/mbam-rules.exe" target="_blank"><u>mbam-rules</u></a>

I would keep scanning with it until it is clean by closing out and rebooting and running it again.

Run this Rootkit Revealer GMer
<a href="http://www.gmer.net/index.php" target="_blank"><u>Gmer</u></a>

FAQ
<a href="http://www.gmer.net/faq.php" target="_blank"><u>FAQ</u></a>


How to copy data from a corrupted user profile to a new profile in Windows XP

http://support.microsoft.com/kb/811151

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Good Answer

by Russell Gates In reply to It could be Malware or a ...

Good answer Jacky. To the point.

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Thanks

by Jacky Howe In reply to Good Answer

I hope that it will help to solve the problem.

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Thanks

by dahal0514 In reply to It could be Malware or a ...

I hope to get rid of that problem.

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Let us know, how

by Jacky Howe In reply to Thanks

you get on.

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