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IBM Thinkpad BIOS

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Hi Everyone,

I have run into any tech support person's workst nightmare, the user with SOME knowledge.

One of my users borrowed an older Thinkpad 380Z to work from home during maternity leave and her oldest son decided to play with it and has entered a startup BIOS password and has forgotten what it is.

Does anyone happen to know a way around this, besides taking it to be serviced.
I cannot even access the BIOS without this password right now.

Thanks,

Happy Holidays.

7 replies

by timthetoolman

You'll need to clear the CMOS by opening the laptop up, locating the jumper that does this on the motherboard, moving the jumper to the "clear" position, counting to 30 and moving it back.

If you have the manual for the machine, it'll explain where to find the jumper.

If not, you could try IBM's web site.

Failing all that you may be lucky and one of the jumpers on the motherboard may have "cmos" or "clr" or something like that on it.

Good luck & Merry Xmas.

Cheers,
Tim.

by joseph moore

Normally, yes, you just remove the jumper, wait a few seconds for the motherboard to totally disengage power, then put it back in. The BIOS would be reset at this point, which deletes the password from the memory.
The other way that works is to physically remove the nickle-cadium battery from the motherboard. Doing this has the same effect.
Now, I don't know laptop design too well. They must have an on-board battery at least! Don't know about the jumper, though.

I did find a document on IBM's web site, giving the official line on how to reset the BIOS password. Here is the URL:
http://www-1.ibm.com/support/manager.wss?rs=0&rt=0&org=psg&doc=YAST-3JZS7U
(please remove any spaces)

According to IBM,"Do Not Forget Your Supervisor Password! If you forget your Supervisor password, there is no way to reset your password to enter the BIOS configuration. Setting a supervisor password automatically sets the hard drive password. If you do not remember your supervisor password you must have the system serviced to have the system board and hard drive replaced. Proof of purchase is required, and this repair is not covered under the warranty. "

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