Question

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ibm thinkpad

By hubbellhappyfeet ·
a friend of mine is having trouble getting his ibm thinkpad to boot. Apparently he was shutting down the computer when it got accidentally un-plugged. Now when it starts it runs a memory test, the windows logo comes up and that is where it stops. if i try to start it in safe mode it shows that it is in safe mode. It says safe mode on the screen but no icons or nothing show up on the screen. I dont know whether its a bios problem or not. i tried last known working configuration and the only thing i get is a mouse pointer in the middle of the screen. No icons or anything. The computer has windows xp service pack 3. I cannot access any other information on this laptop. Thanks for any help you can give.

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In safe mode

by seanferd In reply to ibm thinkpad

if you can get the Task Manager up (Ctrl + Alt + Del or Ctrl + Shift + Esc), then run Chkdsk /f

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safe mode

by hubbellhappyfeet In reply to In safe mode

I get a black screen in safe mode as well. no icons. just a cursor in the middle of the screen.

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Did you use the keystroke combinations

by seanferd In reply to safe mode

to try to open the Task Manager?

I already get that there is nothing loading on the desktop.

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XP doesn't have a memory tester

by Jacky Howe In reply to ibm thinkpad

it sounds more like chkdsk is running. As suggested boot into safe mode cmd prompt.

type fsutil dirty query c: and press Enter.
now type chkdsk c: /f /x and press Enter.

Restart the System.

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memory tester

by hubbellhappyfeet In reply to XP doesn't have a memory ...

the thinkpad runs its own memory tester right when its turned on before windows trys to start. after this is done you will see the windows logo but instead of icons or the normal windows presentation all that is there is the cursor in the middle of a black screen. When I try safe mode the same thing happens except you that you it safe mode at the top of the screen and in the two bottom corners but its still a black screen. No icons or anything. i can move the cursor with the mouse but I cannot access anything thing on the computer.

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OK

by Jacky Howe In reply to memory tester

Can you borrow a friends XP CD so that you can get to the Recovery Console to run these commands.

Insert your XP CD and when you see ?Press any key to boot from CD? press a key. Now wait for the XP installer to finish loading up and you will be presented with the option to press R to Repair.

Press R.
The next screen will ask you which Windows? installation you would like to log on to. Normally the following will be listed:
1: C:\WINDOWS

Press 1, then Enter to continue.
You may now be asked for the Administrator password. If you know this type it and press Enter. If you don't know the Administrators password it may be blank. Just press Enter or type your username and password.

At the command prompt type:

fixmbr and press Enter

fixboot and press Enter

Wait until you are returned to the Recovery Console.

Type bootcfg /rebuild

Once you are back to the Recovery Console remove the XP CD and restart your PC.

The other option is to remove the hard drive and put it into a USB enclosure to retrieve the Data or get a Notebook IDE Hard Drive Adaptor and connect it as a Slave. Once you have retrieved the Data you can use the Recovery Partition or CD to rebuild the Notebook.

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More information

by Jacky Howe In reply to OK

Run the PC Doctor diagnostics for all current ThinkPad systems.
PC Doctor for DOS is available by pressing the F11 key or the Access IBM button during startup to access the predesktop menu area. If these methods are not available for your system, then PC Doctor for DOS may be downloaded. This DOS version requires two or more floppy diskettes depending on the ThinkPad system.

Troubleshooting memory issues - ThinkPad

http://www-307.ibm.com/pc/support/site.wss/MIGR-4YQLS4.html

Troubleshooting startup or booting issues - ThinkPad

http://www-307.ibm.com/pc/support/site.wss/MIGR-4YLR6R.html

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That is BIOS POST.

by seanferd In reply to memory tester

Yes, it does count up how much memory is available.

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