To troubleshoot this issue, use the following methods in the order that they are presented.
NOTE: Because there are several versions of Microsoft Windows, the following steps may be different on your computer. If they are, see your product documentation to complete these steps.
Method 1: Verify the Windows Configuration
In Microsoft Windows 2000 or Microsoft Windows NT 4.0, verify that you are logged on to the computer as an administrator.
Install the latest service pack for your operating system.
For additional information about how to obtain Windows NT 4.0 Service Pack 6 (SP6), visit the following Microsoft Web site:
http://support.microsoft.com/support/servicepacks/WinNT/4.0/SP6a.asp
For additional information about how to obtain Windows 2000 Service Pack 2 (SP2), visit the following Microsoft Web site:
http://support.microsoft.com/support/servicepacks/Windows/2000/SP2.asp
Quit all programs that are running, including any antivirus programs.
Try to upgrade or install Internet Explorer. If you are unsuccessful, proceed to the following method.
Method 2: Limit RAM to 256 MB
If you have more than 256 megabytes (MB) of random-access memory (RAM) installed, remove or limit the RAM that Windows uses to 256 MB or less.
Windows 2000 or Windows NT 4.0
If you are running Windows 2000 or Windows NT 4.0, edit the Boot.ini file to limit the memory that is available to Windows. Add the following switch to the ARC path in the [Operating System] section of the Boot.ini file, where amount of RAM is the RAM that you want to allow Windows to use.
/MAXMEM=amount of RAM
For example, the following ARC path limits Windows to 256 MB of RAM: multi(0)disk(0)rdisk(0)partition(1)\WINNT="Microsoft Windows 2000 Server" /fastdetect /MAXMEM=256
