One of my remote users is having issues with IE 7.0 not being able to load pdf files from any web site. We have identical PCs running Windows XP Pro, and both of us have AcroIEHelper.dll enabled in “Manage Browser Add-Ons.” We’re both running Adobe Reader 7.0.
I’m able to access pdf files from any Internet site I’m at, while he gets an error page that tells him the page can’t be loaded, that he has no connection to the Internet, that he must verify his physical connection, and verify that the site isn’t having any problems.
When he contacted me, he couldn’t open pdf files from one of his desktop applications, either. I discovered that his PC didn’t know what app to use to open a pdf file and fixed that. Now he can open pdf files from everywhere except the Internet.
Would a simple re-install of either IE 7.0 or Adobe Reader 7.0 fix this, or is it more complicated than that? I’m about to switch him to Firefox and have done with it!