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  • #2305543

    IE Crash

    Locked

    by petadove ·

    Each time a particular user attempts to read a news item IE crashes with a message that IE has encountered an problem and needs to close with the usual “Send a report” “don’t send” options. The OS is Win2K Pro, SP3 and IE6 installed.

    Appreciate your help/suggestions on this!!! It maybe a simple fix but I can’t figure out what to do.

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    • #3359054

      IE Crash

      by sgt_shultz ·

      In reply to IE Crash

      that error reporting is some ‘feature’, huh?
      Maybe if you disable it you can see what the error is and have some prayer of fixing it.
      below is how, excerpted from mskb articl 310116
      ——————
      To disable Internet Explorer Error Reportingso that the default operating system error handler is shown if a crash occurs, set the following registry key:
      HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Main\

      IEWatsonEnabled = (DWORD) 0

      A value of 0 disables Internet Explorer Error Reporting, and a value of 1 enables it (removing the key also enables Internet Explorer Error Reporting).
      —————–
      hope this helps…

      • #3359280

        IE Crash

        by petadove ·

        In reply to IE Crash

        This solution did not help but I was able to figure out the user had installed Windows Media Player Series 9 which was not compatible. Once we removed Series 9 and reinstalled version 7.1 there have been no issues.

    • #3359279

      IE Crash

      by petadove ·

      In reply to IE Crash

      This question was closed by the author

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