IE does not connect to internet, but connection is established.

By raddue ·
I am at a client's office and she cannot connect to the internet using IE 7 on Windows XP Professional with SP2. However, if I log in as any of the other accounts on the same computer, the connection works fine and I'm able to browse without incident. In fact, I am typing on the very same computer I'm having the problem on.

TRACERT, IPCONFIG and PING all work fine from all accounts, even the one I am having this problem with. I have not tried to install Firefox yet but I am thinking that is the next step.

Any other solutions?

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All Answers

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What happens if....

by Fregeus In reply to IE does not connect to in ...

she logs on through another station? Does the problem persist?

If yes, there is a probably a problem with her network profile that prevents her from doing this.

If no, then the problem is probably with her profile on her computer, maybe reset her profile and rebuild it.

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by raddue In reply to What happens if....

It could be the second reason you mentioned but it can't be the first; they are not on a domain only a small office workgroup and each user has their own profile on each and every computer.

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by Fregeus In reply to Possible...

Then i would rebuild her profile and see where it leads you.

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internet options

by krayzplaya In reply to IE does not connect to in ...

in ie have u tried checkin the internet options under the tools menu in ie u would go to internet options/ then connections / then lan settings and see if it says to automatically detect connection. or maybe log on to one of the profiles that do work and check there lan settings in ie and see if it is the same.

hope this helps


P.S. firefox is way better in my opinion

also did u check to see if any other programs were gettin conection like maybe yahoo messenger or aol messenger, then again i doubt u would have that in the office but it is an easy way to communicate wit other employees

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check for proxy connection under advanced connection settings

by computechdan In reply to internet options

she may have had her profile affected by malware and ie is set to connect via proxy

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No proxy

by dorierez In reply to check for proxy connectio ...

From your reply sounds like proxy should NOT be used. I'm set to Tools Settings--->Connections--->LAN Settings--->Automatically detect settings. Right?
Remember that I got no connections problems with Firefox.

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This worked for me

by nowisimon In reply to No proxy

I had a similar problem. Firefox worked fine, but IE would not connect, which led to issues when I tried to use Windows Update or install a Life Cam VX-2000.

I checked "Automatically Detect Settings" and I unchecked all proxy boxes (that were checked already). Now internet is back to IE and Life Cam can install.


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Same here

by dorierez In reply to IE does not connect to in ...

Firefox works fine. I have XP PRO with SP3 as well. IE opens, I get the toolbar but it does not connect to sites. I need IE to use Outlook.
Any specific solutions?

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by Jacky Howe In reply to Same here

a corrupt profile but you can try this.

Press the Winkey + r type inetcpl.cpl and then press ENTER. (The WinKey is also known as the "Windows key", "Windows logo key" or "Start key" on your keyboard)

Click on the Connections Tab. Click Lan settings and untick the box to the left of Automatically detect settings. Click OK and close out of Internet Explorer and try connecting again.

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by dorierez In reply to Probably

I spent a lot of time trying to solve this problem, and a lot of other surfers did too. Read a lot of suggestions, supersize MS can't even address it, but YOU DID IT! Thank you for helping others :-)

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