A user brought in their laptop, but not until adware/malware/spyware/trojans had it to the point that nothing showed up in the Hardware Settings so he was physically no longer able to connect with his modem. (don’t you love that?)
After my co-worker played with this for a few hours, it got handed off to me (should have been in the first place) because I am the one that deals with security and issues like this.
Laptop, an IBM thinkpad,t30 I believe. PII400 running winXP.
After a day and a half of scanning and cleaning, I got the system to “work”. (No, I was not allowed to just give it the wipe it needed yet.)
The main problem that persists, is a dialog box pops up about every five minutes saying:
————————————-
Internet Explorer
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of somthing, the information you were working on might be lost.
OK
———————————–
You click on the “ok” and the box goes away.
This error message appears even when nothing is running and no one is working on the system.
In the [b]Event logger[/b] I get the following message.
——————————–
Source: Application Error
Category: None
Type: Error
Event ID: 1000
Description:
Faulting application htupro32.exe, version 0.0.0.0, faulting module, version 0.0.0.0, fault address 0x00000000.
—————————–
Looked in ipconfig under the startup for anything that is starting that shouldn’t be, found nothing.
Looked in Services but didn’t see anything that looked suspicious.
(NOTE: Server/Network guy, not an XP pro so take the nothing suspicious as I didn’t SEE anything. Doesn’t mean it wasn’t there.)
I had applied SP2, as well as all the updates to that point. (sp2 patch took about 5 hours, what fun)