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IE error message repeatedly in WinXP

By jdclyde ·
A user brought in their laptop, but not until adware/malware/spyware/trojans had it to the point that nothing showed up in the Hardware Settings so he was physically no longer able to connect with his modem. (don't you love that?)

After my co-worker played with this for a few hours, it got handed off to me (should have been in the first place) because I am the one that deals with security and issues like this.

Laptop, an IBM thinkpad,t30 I believe. PII400 running winXP.

After a day and a half of scanning and cleaning, I got the system to "work". (No, I was not allowed to just give it the wipe it needed yet.)

The main problem that persists, is a dialog box pops up about every five minutes saying:

-------------------------------------
Internet Explorer
Internet Explorer has encountered a problem and needs to close. We are sorry for the inconvenience.
If you were in the middle of somthing, the information you were working on might be lost.
OK
-----------------------------------

You click on the "ok" and the box goes away.

This error message appears even when nothing is running and no one is working on the system.

In the Event logger I get the following message.


--------------------------------
Source: Application Error
Category: None
Type: Error
Event I 1000

Description:
Faulting application htupro32.exe, version 0.0.0.0, faulting module, version 0.0.0.0, fault address 0x00000000.
-----------------------------

Looked in ipconfig under the startup for anything that is starting that shouldn't be, found nothing.
Looked in Services but didn't see anything that looked suspicious.

(NOTE: Server/Network guy, not an XP pro so take the nothing suspicious as I didn't SEE anything. Doesn't mean it wasn't there.)

I had applied SP2, as well as all the updates to that point. (sp2 patch took about 5 hours, what fun)

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by entawanabi In reply to IE error message repeated ...

Crack open the harddrive you should find that it is almost not there, the stuff is gone!

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by jdclyde In reply to

I "SHOULD" find is is "almost not there" or I "WOULD" find it is "almost not there"?

Does this mean you DO have a sence of humor after all?

(my Cartman quote was funnier) = )

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by wes In reply to IE error message repeated ...

Data is trying to be read from memory that no longer exists.......try installing IE on top of itself or even a clean install if that does not work....otherwise, I have found that only a total wipe was left.

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by jdclyde In reply to
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by 3xp3rt In reply to IE error message repeated ...

http://news.zdnet.com/2036-2_22-5798690.html?tag=wbemail (The entire URL must be placed in the address line of your browser for this video to play) follow this link, because I think it?s a confirmation of existence of rootkits. After I see this video I search with Google and I find the free download link for F-Secure Blacklight antirootkit program. You can download this from following link http://www.f-secure.com/exclude/blacklight/index.shtml

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by jdclyde In reply to

good links, good ideas. Thanks!

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by sgt_shultz In reply to IE error message repeated ...

i just move to the land of confustion myself. nice climate. just hard to get around...
anyhow, you need to update all your apps for sp2 betcha. i can't tell what app is barfing, googling htupro32.exe doesn't shed any light. scanners, antivirus, disk utillites, cd burner software all for sure need to get latest updates to play nice with xp sp2.
does it do it in safe mode?

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by jdclyde In reply to

About hard to get around, why would you want to GO anywhere else?

No devices other than a printer, and all software is updated.

Must be a bug or a part of a bug I missed.

Thanks!

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by jdclyde In reply to IE error message repeated ...

Message does not pop up in safe mode.
Only device connected to laptop is a printer, no burners or scanners.
AV (Symantec) 10.01 for the SP2 patch.
All other software (that I know of) is consistant with the other 50 XPsp2 systems we have.

Tried to search for the htpro but found nothing with any of the search engines.

Looked in the registry to try to find what is calling it, but no luck there either.

(Hard to get around in Land of Confusion? Where would I go?)
=)

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by dmiles In reply to IE error message repeated ...

The possibility of a registry key being deleted or that remnents still exist in the registry
If you have not tried Webroot Spy Sweeper try it to scan system and it possibly will catch this problem and fix it.
Then again if this does not work you have toconsider what you dread doing and that is wiping the drive and starting over,backup files before proceeding..

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