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IE & Firefox do not work in Vista but IM does & there is a connection

By im_it1234 ·
So I am working on a Vista Home premium machine (HP laptop). Currently IE & Firefox both will not connect to the internet. It delivers a blank page. Both Yahoo IM and MSN IM work. I can ping websites with no issues. I have removed everything, No firewall, no antivirus no external program that would block access to to net. Everything else has access to the net except the browsers will not work. The client is using a 2Wire (Yahoo DSL) wireless router/modem. I have tried to restore the machine to a previous point and it still will not allow IE & Firefox to connect. Again just a blank page.

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See if this helps

by Jacky Howe In reply to IE & Firefox do not work ...

Click Start, Run type cmd and press Enter.
<br>
type netsh winsock reset at the command prompt and then press ENTER.
<br><br>
<i>Keep us informed as to your progress if you require further assistance.
</i>

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It could also be viral

by Jacky Howe In reply to See if this helps

if all of the other suggestions wont work try this.
<br><br>
Download Spybot - Search & Destroy and install it. Update it. Copy the entire install folder to a USB Stick
<br>
http://www.safer-networking.org/en/download/index.html
<br><br>
Boot the problem PC into Safe Mode by continually pressing F8 on startup.
<br>
Navigate to the USB drive and run Spybot. It should clear they way for you to be able to restart normally and Update and run MalwareBytes. Download Malwarebytes Anti-Malware.
<br>
http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe
<br>
http://www.bleepingcomputer.com/forums/lofiversion/index.php/f79.html
<br><br>

* Double-click mbam-setup.exe and follow the prompts to install the program.<br>
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.<br>
* If an update is found, it will download and install the latest version.<br>
* Once the program has loaded, select Perform Quick Scan, then click Scan.<br>
* When the scan is complete, click OK, then Show Results to view the results.<br>
* Be sure that everything is checked, and click Remove Selected.<br>
<br>
I would keep scanning with it until it is clean by closing out and rebooting and running it again.
<br><br>
Just to be on the safe side when you finish do an online scan with Bitdefender or Google for an online scanner.
<br>
http://www.bitdefender.com/scan8/ie.html
<br><br>
<i>Keep us informed as to your progress if you require further assistance.
</i>

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Online Scanner

by megamanx In reply to It could also be viral

I use Bitdefender, but also try
http://www.f-secure.com
Both remove the viruses if found any. You can still look for others, but they just scan and tell you that they found something. No luck on removal.

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guystpierre@... has just reminded me

by Jacky Howe In reply to See if this helps

what Antivirus are you running. If it is AVG 8 look here.
<br><br>
Inactive components and/or blocked internet connection after update to 8.0.196
<br>
http://www.avg.com/support
<br><br>
If your Internet connection is blocked and you cannot download the file fixfiles.zip, you can unblock it by temporarily disabling AVG Web Shield and AVG LinkScanner:
<br>
open AVG by double-clicking its icon on your Desktop or in taskbar
<br>
double-click on Web Shield component<br>
untick the option Enable Web Shield, then click Save changes<br>
double-click on LinkScanner component<br><br>

disable all its options and click Save changes<br>
If the Internet connection is still blocked, also please try to deactivate the AVG Firewall component:<br><br>

open AVG by double-clicking its icon on your Desktop or in taskbar<br>
double-click on Firewall component<br>
tick the option Firewall disabled, then click Save changes<br>
Please enable all three components again once the issue is resolved.

<br>
http://free.avg.com/faq.num-1238#faq_1238
</br>

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Thanks

by im_it1234 In reply to See if this helps

the netsh reset did not help. I had to reimage the machine but it works a million times better now. Luckily she saves most of her stuff on a flash drive.

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That sometimes is the quickest way

by Jacky Howe In reply to Thanks

especially if you can get the Data off.

Glad to hear that you have it sorted out.

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Vista 32 or 64

by pktimmy In reply to IE & Firefox do not work ...

Question,
Is the edition of Vista a 64 or 32 bit installation?
If 64, then the browsers must be installed in the Program File(x86) folder

I've found that the IE 64 bit installation don't work so swell but the 32bit does.

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Good tip

by Jacky Howe In reply to Vista 32 or 64

I haven't used 64 so I was unaware of that. Thanks.

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Don't listen to this post...

by Spiritusindomit In reply to Vista 32 or 64

It's utter ********, IE 64-bit comes installed with the operating system. This includes both the 32 and 64-bit versions. Furthermore, it doesn't matter where something is installed, as the applications declare which api they want to use, not the install location.

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I must have commented before I had enough coffee

by Jacky Howe In reply to Don't listen to this post ...

you are absolutely correct.

Thanks for that.

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