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IE has no internet connection but Firefox does
Equipment:
Toshiba Satellite
Win XP Pro SP2
IE 6 now - originally 7
was Norton Antivirus 2003
now Trend Micro PC-Cillin 2007
Changes made 2 days before problem:
-Installed Trend Micro PC-Cillin which said that Norton needed to be uninstalled. It initiated that and rebooted then installed s/w.
Symptoms:
-IE opens and for a second you can see the title of the home page then it goes to no page
-Diagnose problem result with IE7: can't connect using HTTP, HTTPS or FTP. Says to open those ports. No firewalls are active
-after uninstalling IE7, Diagnose problem results with IE 6: problem with Winsock provider catalog. It reset that to default. Reboot - problem continues
-IE also will not open the router
-ipconfig /all indicates the correct info
-I can ping to websites and router
-the Toshiba configfree utility indicates a complete connection between the computer using wired or wifi
Done so far:
-checked the host file - good
-sfc found at least 12 files to replace
-uninstalled IE 7
-the common registry edit for norton - that SYMxxx entry was not there as they suggest
-shutdown Trend Micro and turn off Windows firewall
-reset IE security to medium-high
-stop all startup items and non-Microsoft services to reboot - no good
-Safe Mode with Networking - no good
-winxpfixip.exe utility
I think that's it. I would appreciate suggestions.