Windows

It may not be a profile problem. Have you verified that her classpath is set? Or, set differently than other users? Is he using the Java Plugin? Microsoft VM? What browser is she using, IE or Netscape? What browser version? What specific error messages (if any) are being thrown?

I don't mean to sound snotty, but if you can provide some of these details, it may be a bit easier to get an understanding of what exactly is happening.

Concur with the other answer, with additions.

Have you checked the browser options? Most browsers allow security settings (such as disabling the Java compiler) that can change the behavior of active content and scripting languages.

Good fortune,
Don

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