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IE5.5 + mail server problems (Outlook 5)

By J_S ·
I have been given a Dell Dimension to fix which has W98 SE. I can connect to an ISP without a problem but it will not pull down any emails from any ISPs email servers, it keeps saying that it can't find them. If I try to browse it says can't open the search page and will not load any webpages whatsoever. I don't know who upgraded IE from 5 to 5.5 but i'm guessing the upgrade went slightly wrong therefore messing up the above. I was going to use the w98lite IEradicator to remove IE5.5 and also uninstall Outlook and also remove everything from Network Neighborhood and add Dial up Adapter etc again to see if this solves the problem. If it doesn't work I assume I will need to format and reinstall W98 again?
Anyone seen anything like this before or can advise me about what I could do to fix this?
Thanks in advance for any help.

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IE5.5 + mail server problems (Outlook 5)

by Churdoo In reply to IE5.5 + mail server probl ...

Before you go to that extreme, make sure that it's not DNS related, cuz based on your description, it could be. When you are connected to the ISP, go into a command prompt and try to ping something by known IP and see if you get a response, or try to browse something by its IP (example: 207.46.131.91 should bring up the www.microsoft.com home page). If this works, then is simply DNS related, and you can go into your dialup networking properties for your ISP connection / server types / TCP/IP settings and check the section on nameservers. If there are values specified, then the values are wrong, if server-assigned is specified, then your ISP is not providing them when you connect. Your ISP should have instructions on what values to use here, on their support site or with their support group. Save the settings and reconnect.

Another possibility, make sure it's not set up to go through a proxy server. Right-click the IE icon on the desktop and go to Properties then Connections. Make sure your ISP connection is specified as your default connection and that it will 'Always dial ...' or 'Dial whenever ....' and then into LAN settings and make sure it is not checked to go through a proxy server.

Let's hope its the easy stuff first.
--Charlie

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IE5.5 + mail server problems (Outlook 5)

by J_S In reply to IE5.5 + mail server probl ...

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IE5.5 + mail server problems (Outlook 5)

by Darkchilde In reply to IE5.5 + mail server probl ...

Before reinstalling Internet Explorer check the POP3 and SMTP configurations in Outlook Express. Maybe the ISP changed them? Call your ISP to find out the address of those and check if they are correctly setup. If they are then try reinstalling Internet Explorer 5.5. If reinstalling IE 5.5 doesn't work then you'll have to format and reinstall everything...

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IE5.5 + mail server problems (Outlook 5)

by J_S In reply to IE5.5 + mail server probl ...

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IE5.5 + mail server problems (Outlook 5)

by J_S In reply to IE5.5 + mail server probl ...

I will check the DNS settings in the Duns but I know for a fact they are server assigned which they are set to. In terms of pop3 and smtp I know these to be correct because I have tested them on 2 other machines and one of them is the account I always use which I know the details like the back of my hand :)
Also I've checked the proxie settings which are all off (I did this first as I configured a proxy at my work place).
I'll remove all network neighborhood settings etc first and go from there cheers.

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IE5.5 + mail server problems (Outlook 5)

by addison99 In reply to IE5.5 + mail server probl ...

I have recently seen a similar problem to what you are having on a clients PC. The PC would make the connection but would not display a web page. It would not send or receive any emails either.

The only way around this problem was to reload thesystem.

Have you checked what speed the modem is connecting at by clicking the connected icon next to your clock you may find this to be well below you modem speed.

I tryed loading a later version of IE on the PC but this didnt rectify the problem.

I know this isnt that much help but it will get you up and running again.

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IE5.5 + mail server problems (Outlook 5)

by J_S In reply to IE5.5 + mail server probl ...

I've removed IE and installed 5.0 to see if this made a difference, which it hasn't although removing everything in network neighborhood has fixed email. I'll probably reinstall Windows to solve this problem as you have done.

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IE5.5 + mail server problems (Outlook 5)

by addison99 In reply to IE5.5 + mail server probl ...

I have recently seen a similar problem to what you are having on a clients PC. The PC would make the connection but would not display a web page. It would not send or receive any emails either.

The only way around this problem was to reload thesystem.

Have you checked what speed the modem is connecting at by clicking the connected icon next to your clock you may find this to be well below you modem speed.

I tryed loading a later version of IE on the PC but this didnt rectify the problem.

I know this isnt that much help but it will get you up and running again.

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IE5.5 + mail server problems (Outlook 5)

by J_S In reply to IE5.5 + mail server probl ...

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IE5.5 + mail server problems (Outlook 5)

by kmerrillt In reply to IE5.5 + mail server probl ...

When using Internet Explorer you have to choose a proxie setting in tools as the program looks for this line, even if you're not using a proxie server. Then you can choose "Automatic discovery" of proxie server in setup. Are you using dial up or cable? Your interface card may not be noticed by the system. You may have to "add hardware" to pick it up again.

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