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If you don't care enough about your problem

By CharlieSpencer ·
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to send an e-mail, or leave a voice mail, or send a text

a problem you say has been occurring for days, weeks, or longer

how can you expect me to care when you stop me in hallway en route to fixing someone else's problem?

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There there....

by Slayer_ In reply to If you don't care enough ...

It will be ok.....

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Thank you.

by CharlieSpencer In reply to There there....

I feel much better now.

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Hand them your business card!

by AnsuGisalas In reply to If you don't care enough ...

Have them read "By Appointment Only!"

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Better Business Card

by robo_dev In reply to Hand them your business c ...

A small card with:

"If you'd like to know how to keep an idiot busy for hours, turn this card over"

Printed on both sides.

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Don't even get me going on that...

by cmiller5400 In reply to If you don't care enough ...

We routinely run into situations where a user will pain through days, or weeks of something then all of a sudden it is a priority numero uno crisis

For a week your computer takes 20 minutes to login to the desktop (failing hard drive), but you just thought to call it in today since you need that station right away???!!! Ugh, they complain that it's gonna take me a half hour to drive to your site then an another hour to configure the machine for the site

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It is all about proper expectations

by jdclyde In reply to If you don't care enough ...

My old job, this was the quickest/easiest way to get my worthless coworker to do anything, stop her in the hall.

I refused to move them to the front of the line just because they happened to see me, and they learned quickly to send me an email and I would resolve their problem for them.

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"...they learned quickly to send me an email..."

by CharlieSpencer In reply to It is all about proper ex ...

Some of them won't even do that!

"Look, I'm on my way to help someone else. That's going to take a while, and I'll may forget your problem while I'm working on theirs. Would you please leave me a voice mail or an e-mail?"

Nothing but crickets. I just don't understand why they don't pick up the phone as soon as they notice the problem.

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Over the years

by robo_dev In reply to "...they learned quickly ...

One support guy I knew actually said to a client "Look, lady, obviously you know more about this than I do, but......"

And of course, there was the classic story of the client who recognized the shoes of the support guy sitting in the bathroom stall and started asking a technical question. The response was something like 'gosh darn it, I'm trying to ____ here, what is wrong with you?'

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Isn't that breaking a "man rule"

by cmiller5400 In reply to Over the years

Speaking to each other while occupied at a stall or urinal???

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Ever read Asimov's "Caves of Steel"? No text.

by CharlieSpencer In reply to Isn't that breaking a "ma ...
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