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Illegal Operation

By mbertel ·
I have a user that has a dell optiplex GX1. The OS that she has is Win 95 and the app is Office 2000.She was trying to make changes to her excel file and the saves where not being accepted. The file origonally was on the server when the problem occured. I had her move the file to her PC and the problem got worse, when she wanted to print the file she would get a "This program has performed an illegal operation" she would click close and excel would close down. Even when she wanted access Outlook 2000 she got the Illegal operation error but her PC froze. I restarted the PC ran scandisk and disk defrag and so far the PC is running like it should to include being able to print the file that giving her problems. I'm not trying to show off but I would appreciate any sort of feedback to why this happened and if what I did was the correct way to fix such a problem. Thanks for the assistance.

Regards Markus

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Illegal Operation

by darksight In reply to Illegal Operation

This problem normally occurs due to a lack of system resources. I work for dell as a tech agent, and have seen this quite a bit. if you ever have any other questions concerning the dell, just give me an email.

Roland

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Illegal Operation

by mbertel In reply to Illegal Operation

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by mbertel In reply to Illegal Operation

I had one person make comments about this problem. When you say system resources are you talking about RAM, HD Space or any other resource? The user has a 6 gig HD with 1.52 gig taken up on the 6 gig HD this includes programs as well as data. The RAM in the machine is 128 meg of SDRAM.

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Illegal Operation

by BuffaloDan In reply to Illegal Operation

Check you Office applications for their file save location...usually found under "tools" then options.

Things to check...temporay file locations and default folders.

Also, check the attributes of this file...
Read Only?

Also, thouroughly scan this system for virus.

also, make sure this user is properly accessing the network, unavailable or incorrectly configured network resources can cause the problems she is experiencing

Good luck...

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Illegal Operation

by mbertel In reply to Illegal Operation

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Illegal Operation

by Marence In reply to Illegal Operation

I've seen defragging work to clear up Office 2000 problems before. MS apps seem to like using LOTS of system resources, and even with a significant amount of RAM, if the disk is defragmented, it wants to give up rather than work slower or harder.
I'd guess the defrag fixed you up.

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by mbertel In reply to Illegal Operation

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by mbertel In reply to Illegal Operation

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