Rather, I enable users to call me when something goes wrong. Even a simple reboot. Or when they can’t print. They’d rather work than troubleshoot their computer! The nerve of them. I have become valuable to have onsite.
Now, I’m relocating to the East Coast office of ten users. Using Remote Desktop, VNC, etc to administer the small network of 50 users in the West Coast. I am the sole IT person. I have a contractor who will help with adds, moves and changes.
My users are scared they won’t get the same level of service. But I know most problems can be resolved over the phone and with remote desktop.
I don’t want to be replaced, but have the oppurtunity to keep my job. How would you folks comfort everyone that I can do this? If you have an offsite office that you administer, what other tools do you have at your disposal?
