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I'm too good at my job!

By mr.macadam ·
Rather, I enable users to call me when something goes wrong. Even a simple reboot. Or when they can't print. They'd rather work than troubleshoot their computer! The nerve of them. I have become valuable to have onsite.

Now, I'm relocating to the East Coast office of ten users. Using Remote Desktop, VNC, etc to administer the small network of 50 users in the West Coast. I am the sole IT person. I have a contractor who will help with adds, moves and changes.

My users are scared they won't get the same level of service. But I know most problems can be resolved over the phone and with remote desktop.

I don't want to be replaced, but have the oppurtunity to keep my job. How would you folks comfort everyone that I can do this? If you have an offsite office that you administer, what other tools do you have at your disposal?

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What I do

by gpastorelli In reply to I'm too good at my job!

I use the same thing you use, remote desktop and vnc. 90% of all issues here can be resolved using these tools...wish mgmt. would see this and let me telecommute. But back to your situation, will this contractor be available for physical work (hardware failures/replacements)? If so I don't see a huge problem. The tools you're using should work fine so long as you have a relatively fast WAN link. We have a slow 256k frame relay and even that's enough to do most things remotely. Well everything but transfer files, it's faster for me to get in my car and drive a disc over, lol.

It's always a good feeling when people appreciate you and the service you provide.

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Be careful

by jtakiwi In reply to I'm too good at my job!

It sounds like you have created a situation where you think you are are indespensible, when in fact it looks, from what you have described, as more of an IT baby sitting operation. If you want to be more valuable (secure in your employment), spend time and effort making the end users more self reliant (with regards to the simplistic stuff your average 14 yr. old knows), and instead devote your time (50 - 60 end users, shouldn't consume even 1/3 of your time w/ troubleshooting unless you have a crap setup), to getting your employer a high availability operation going. Our employees (as an example) support ~200 pc's each. Anyone can maintain the status quo, the stars bring it up to the next level or higher, then concentrate on where they bring true value (profits) to the company. We're taking over for an "indespensible" individual who supported a similar sized operation to yours, the bosses figured out he isn't so indespensible after all, not when they saw the 40% cost reduction and improved technical skills. He made the mistake of maintaining the status quo and enjoying the status of being the "rainmaker". Smart companies usually figure out that the rainmakers cost then money when they are in the IT dept.

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All too true...

by Justin James Contributor In reply to Be careful

So many people are afraid of "working myself out of a job." I have never known anyone to lose their job by making themselves redundant. Instead, their co-workers get let go, and they get fired. I have done this at most of the employers I have worked for. At my last employer, I trained as many people as I could to be as knowledgable as I was... so this way management did not need me as involved in day-to-day operations and could promote me without the department falling apart. Furthermore, it builds incredible amounts of trust. You are telling your employer, "I am willing to let other people do my job, because the good of the team is more valuable than any 'job security' being 'indispensible' might give me." No one is indispensible. The compqany existed before you arrived there. The department functioned before you got there. Anyone worth their salt can pick up what you're doing and replace you in a day or less. From what you've described, many of the people here on TechRepublic could learn 80% of the "special and unique" knowledge you have in under a week. So you really are not that dispensible.

The previous poster's advice was perfect. Work yourself out of a job, and start using the free time to make improvements to the system. That's the path to promotions and raises.


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Impediment to Promotion

by onbliss In reply to I'm too good at my job!

I knew of a person who was so good at what she was doing, managing more than 70-80 people and running the deparment for her manager. She became almost indispensable. When her manager left the company, the management brought in another person to fill in the position instead of promoting her, not wanting to disturb the well run department.

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by mr.macadam In reply to I'm too good at my job!

Thanks, folks. I know in reality I'm dispensable. jtakiwi has it dead on. However, these users are just way too dependent upon desktop support than I've ever experienced. That's whether I'm here or it be someone else. That is the culture here. My perceived value is to babysit. That's the way they like it.

I have enough time for strategic planning and project management, so they don't really take up as much timewise as I had lead y'all to believe.
Or as much as they THINK they need me.

There is no more promotion at this company. They will not hire an add'l person under me. The only advancement is to leave. But not just yet.

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Change is good

by j_most In reply to Thanks.

I understand what you are going through. It seems that your responsibilies won't increase and you just seem to be stuck in a high-price baby sitting mode. I am in a similar situation. I was able to learn a lot about project management, I took some classes, took some certification tests and finished my degree. Since the company is not interested in hearing how the future needs can be met by technology it is time for me to make the next move. I got a lot of good experience but now our needs dont' match so the conslusion is to take what I have learned and move on.

It sounds like thats what will happen with you, but as you said when it's time,and to me it's ok to think this way.

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Shark-it up, mannnn

by databaseben In reply to I'm too good at my job!

Those babies you sit, should be able to learn how to reboot by now. If not then maybe you havn't been doing the valuable work. Is anyone really invaluable to a company. I think not. Take your new opportunity like a shark with fresh meat in mouth. Don't let the others hold you back..... just because they can't reboot...

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