General discussion


iMac dependability?

By Chris.Burneko ·
When I originally bought the iMac G5 rev.3, I was so happy with the performance and functionality that I purchased a MacBook Pro for my daughter to take to college and than I did the same thing for my son when he left for college this year.

I was very disappointed when my ultra functional iMac G5 rev.3 (w/iSight) recently died 3.2 years after I purchased it. The Apple Genius told me it would cost over $900 to repair, which is about $200 less than a new iMac. I would have chalked this up to my own bad luck, or my SOP of leaving the Apple on 24/7. But my research shows that many G5's had the same exact capacitor problem as my machine, and Apple never recalled or addressed the issue unless it happened during the AppleCare warranty period.

I don't know about the rest of you, but I have plenty of Intel/Windows machines laying around that are over 5-years old and still run and can be redeployed as Linux machines.

Now I'm worried that my kids will need a new laptop before they complete their undergraduate degrees. I would definitely buy a new iMac if I was sure that Apple has removed the planned obsolescence feature.

-Convert with reservations

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Comments

Collapse -

I think that what you are facing...

by Fregeus In reply to iMac dependability?

... is more the reality of the new business world than something to do with Apple themselves.

I am positive an analysis was done to see if it would be more economical for Apple to recall and replace all defective parts or simply wait for the parts to fail one at a time and replace them if they are still under warranty. Customer satisfaction has no value in these calculations. This is the reality of simple modern economics.

Now you have a choice, which is to fight to get the device fixed because it was a known issue. That will cost you the same or more than your 900$, but your sense of justice will be fulfilled, or you could chuck it up to bad luck, make sure the new model doesn't have the same defect, and buy a new one.

Apple is not alone in doing this. Car companies, appliance and electronic manufacturers do it all. Its the new economic reality. It stinks to high heavens, but its the new reality.

I wouldn't blame Apple for this.


Edited for typo

Related Discussions

Related Forums