We are an ERP implementation Company. We are in a process of making an Evaluation Procedure/Model that would help us to benchmark with the best. The areas of focus are:
1. Partner (Alliance) Satisfaction Levels. Evaluation criteria between VendorCompany and the implementation company so that their relationship is long lasting.
2. Customer Satisfaction Level – External . How our services meet customer expectation levels?
3. Internal Customer Satisfaction Level: How Internal Customers i.e. within the Project Team, Company Management or Back Office Operation evaluate their efficiencies in addressing each others needs?
4. Post Implementation Review Activites – Evaluation Procedures
5. Presales Activities – How to go about it?
