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Improve incident reporting

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What type of incident reporting does your organization currently have in place? How would you like to improve it? Share your comments about improving incident reporting, as discussed in the March 16 Healthcare IT e-newsletter.

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by jfleeman In reply to Improve incident reportin ...

We have created a product called InfoServ DD for direct and indirect providers of service to individuals with developmental disabilities. One of its key modules is Incident and Investigation Management. InfoServ DD is a web-based system that includes modules like client demographics, medication administration, service plans, individual support plans, behavior plans, health charting, health diagnoses, assessments, daily notes, therapy progress notes, outcomes, consumer funds management, agency funds management, facility management functions, human resource information, and employee training tracking (to name a few).
We take Incident Management to another level by helping managers determine whether or not an incident can either be avoided in the future or should have been reported and was not. This is done through our alert system which searches for user-defined key words in daily notes or alerts managers of medication errors.
Direct Care Professionals may enter incidents on a short form. Incident Management Coordinators can provide further detail through a long form. Investigators can enter Investigation information in yet another form. We also track detailed committee review meetings and track the follow-up tasks needed to resolve any issues. The entire process can then be analyzed through our reporting and querying tools.
This information is then shared with the appropriate (authorized) authorities in real-time through a web-browser.

We also can provide this system to other similar businesses (such as nursing homes, Intermediate Care Facilities, Juvenile Facilities, Foster Care Facilities, etc.).

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