Improving the image of our IT departmentLocked
Since our previous IT Director resigned, the remaining four IT staff (one of which does only telecommunications) have been self-managing. After over a year had gone by, my company finally hired a new Director (I work for a nonprofit whose administrators do not realize or appreciate the immense technical infrastructure that surrounds them). He found departmental moral to be low, departmental organization had decayed, and the image of our department around the company is less than glowing.
To give you some background, we support more than twenty locations with a total of 300 PCs, 14 servers, 10 routers utilizing a frame relay WAN, our own email system, and our own web site. I believe that we are very understaffed, and because we are understaffed our service is reactive rather than proactive. Another problem is that our entire department is housed at one location. The only time employees at another site have contact with us is when there is a problem, or when we are doing an installation of some type. I believe that many employees view us as they would an outside vendor, even though we are fellow employees.
While the new Director is actively working to restructure and organize our department, one of the things he feels is most important is to improve the image of our department around the company. He has asked his staff to come up with ideas on how to do this, and now I am asking Techrepublic users. Any suggestions would be appreciated.