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Incoming E-mail freezes

By total geek ·
I have Exchange 5.5 running on WinNT 4 Server, and WIn98 Desktops with Outlook 2000 SR1. When e-mail arrives to various workstations, Outlook will freeze with an icon of an envelope showing. When the PC is restarted, Outlook will show that an e-mail has come through that you could not see before. This problem is intermittent but enough to cause people to complain. I have NAV 2000 running on all workstations with NIS2000. Can anybody help me with this problem as I have spoken to Microsoft Tech support with no help.

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Incoming E-mail freezes

by lkcarpenter In reply to Incoming E-mail freezes

I would try running the inbox repair tool. If it isn't located in your system tools, go to start, find, find files or folders and type in scanpst, then double click the icon and find the pst file of the profile. It has to go through 8 phases then it states if their are errors and then you would choose repair and it will go through another 8 phases. The length in this depends on how big the pst file is. It ranges from 1 hour to 3 hours +. I have noticed with my experience that 9 out of 10 times, if the pst file is getting big, such as 100mb +, corruption of the file is happening and outlook will start to freeze, so running the inbox repair tool, helps alot. Also having the users archive and clean their mailboxes out helps too. Thanks

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Incoming E-mail freezes

by total geek In reply to Incoming E-mail freezes

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Incoming E-mail freezes

by Ramy Naguib In reply to Incoming E-mail freezes

It seems that you have a performance bottlneck on your servers ,try upgrading the servers H/W specialy your I/O (SCSI subsystem).put your log file on a separate disk than the DB files.
Regards
Ramy

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Incoming E-mail freezes

by total geek In reply to Incoming E-mail freezes

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Incoming E-mail freezes

by total geek In reply to Incoming E-mail freezes

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