I’m currently arguing with a vendor (who shall remain nameless for now) regarding their support of our desktop computers. We have purchased over 2000 of these systems over the last couple of years and they are supposed to be “business class” machines, but we have had as much as a 60% failure rate on some of the older (almost 3 years) models and the newer ones are starting to trend upwards.
The question is, what is “acceptable”?
Does anyone know (and can point to a reputable source) what the industry expected mean time between failure is for hard drives, motherboards and powersupplies? In other words, should over 30% of one model of computers have the motherboards pack it in on one year… and another 30% have hard drive failures?
Thanks
