Question

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  • #2158567

    Informing Users of Upgrade

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    by krolfe ·

    Hello,

    We are upgrading to IE 7.0. I need to send out an email informing the users. Is there a standard verbiage that goes out to users? I’ve never had to send a company wide email about an upgrade before and this is a new job.

    Thanks.

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    • #2938207

      Clarifications

      by krolfe ·

      In reply to Informing Users of Upgrade

      Clarifications

    • #2938195

      Try this…

      by kfrost ·

      In reply to Informing Users of Upgrade

      To All: Please be advised that at x:xx time we are planning to upgrade all users to the newest browser of Internet Explorer.

      I would also include if there is going to be any down time associated with the upgrade, which I doubt since it’s only IE 7.

      • #2937075

        Except it’s not the newest is it ? So maybe better to name it instead. nt

        by older mycroft ·

        In reply to Try this…

        .

    • #2938185

      Suggestions

      by todd bennett ·

      In reply to Informing Users of Upgrade

      I would inform the users of the scope of the change (in your case upgrade to IE 7). I would tell them the date and time of the change including any downtime. I would send the notice out with adequate lead time to give them a chance to prepare for the change (maybe 2 weeks notice). I also typically determine if any training is required prior to the change (a brief demo for IE7 should suffice depending on the current version). In the case of an upgrade, review all the new features.

      For a more striking effect, use a mail merge with some personalized information in the body of the notice.

      Lastly, I?d send out a reminder shortly before the implementation date as some users are sure to forget.

    • #2938177

      Subject … HEY LISTEN UP!!!..

      by shasca ·

      In reply to Informing Users of Upgrade

      Make the Subject line something that will peak their interest. Does no good to send a heads up if all you get is(opened. deleted.) in your sent items properties.

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