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Installation shutdown problems

By JimKlallsoo ·
Hi there,

Pc had problems so user had tried to install a fresh copy of XP. Problems were apparantly PC was rebooting by itself on the Internet at first and then on or off of the Internet problem manifested and got proggesively worse.

I am now trying to re-install a new Operating system for the user. The user requires either Windows 2000 or Windows XP doesn't matter. However, when i try to install either operating system on the PC the PC crashes at the choose "Regional settings screen". Same thing happens on either windows 2000 or XP install.

My first thoughts were dodgy Graphics card.

I have removed RAM and replaced with new RAM.
I have removed Graphics card and replaced new Graphics card.

User said he had already tried to install the new Operating system removing all PCI cards etc, with no joy.

My next option i think is to remove his HD and try to intsall XP/2k on this HD when i place the HD on another PC.

Can anyone throw any light on what might be happening here and how i could possibly resolve this issues

Has anyone come across thisd problem before.

Any assitance greatly appreciated.

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by Toivo Talikka In reply to Installation shutdown pro ...

When I have had crashes during the installation of Windows XP, I have had to replace RAM, the motherboard or the CPU without exception.

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by HereInOz In reply to Installation shutdown pro ...

This is probably a hardware issue.

My first thought is perhaps a problem in the BIOS, not being able to alter the system time. Does it crash when you get to regional settings, or when you try to change anything in that area? If the latter, try getting past that screen by not changing anything. Try changing the clock in the BIOS - see what happens.

If there are any concerns in this area, I would try flashing the BIOS, if you can. If there are problems, and a BIOS flash does not help, ask if it is worth just replacing the board. Often as cheap to buy a S/H board to suit the processor than trying to get a new BIOS ROM.

Next check for processor overclocking, then remove all pci cards etc and try the install with just the motherboard, processor and video card, and drives of course - as little as you need to make it happen. I know the owner has "done it" but do it anyway.

If that works, plug stuff back in until it falls over and you have it.

If that doesn't work, try new RAM, unless you are dead sure that the RAM you swapped in was good and is the correct RAM for the board, then a new HDD (not likely but worth a go if you have a spare), new IDE cable (again not likely but do it anyway) and if it still doesn't happen, it is probably Motherboard or Processor.

At that point, replacement is the probable outcome.

Hope this helps.

Alan

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by JimKlallsoo In reply to

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by HAL 9000 Moderator In reply to Installation shutdown pro ...

I tend to agree this is most likely a Hardware problem although not knowing the configuration doesn't help.

To check this out download The Ultimate Boot CD and Boot of that and run the various diagnostics available on it to see if you come up with any hardware problems.

http://www.ultimatebootcd.com/download.html

If everything comes up as working and this is not an Intel Chip Set M'Board lets know the make & Model of the M'Board the Make/Model of the Video Card and the other major internals. With the non- Intel Chip Set M'Boards you can have some major problems with hardware selection.

If it's a Intel Chip Set M'Board try using a utility to wipe the HDD clean by writing 0's to every sector as it's just possible that some piece of Malicious Software is causing the problem. I would also replace the CMOS Battery as well just in case it's going flat and causing the BIOS not to keep its settings when they start going flat you can get some really screwy things arise.

Col

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