AOL was already installed on my brand new Vista PC but you have to install the drivers for whichever modem you are using, but i keep getting the message that there was an error & no drivers were installed, next time round it runs through the entire installation but can’t find a dial tone. at this point i have uninstalled & installed it 10 times so god knows how many bits are left on there. Is there a reason or a certain sequence in which you have to do the installation