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Installing HP CD-writer 8200 software

By bfadero ·
I have a user who has an external HP 8200 series CD-writer connected to the PC through a USB cable. The OS on the PC is Windows 2000 professional. Now, when the CD-writer was initially installed, it was done so with only the option to disk copy CD's. Now we want to be able to add data to CD's or create data CD's.The CD that came with the writer gives us the option to do this by installing additional software for this to be possible. Now, after we have completed the installation and we restart our pc and we log on to our network, as our log script runs and the adaptec logo starts to come up, the pc immediately automatically re-boots itself. This will continue to occur unless we boot in safe-mode and delete the adaptec CD software from the pc and then we can then log on without any problems. What could be the problem?

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Installing HP CD-writer 8200 software

by don.weston In reply to Installing HP CD-writer 8 ...

You probably have a startup icon or runstart reg key that launches the hp direct CD system tray TSR. You could disable this as a work around. If it is in the startup folder just copy it to the desktop and launch it after the login process is complete. if it is in the runstart reg key you will need to back the registry up then go to hkey\local machine\software\microsoft\current version\ runstart and remove the individual entry for the hp system tray software. The name of the .exe should give it away.

As to the reason that the system tray software is nuking your login and forcing you to reboot you'll probably need to look at HP's knowledge base for the reason. (If they've ever addressed it.) You also might want to look at rom bios updateor a patch to the direct cd software that HP offered with the CD-Rom. Hope that helps. :)

p.s. you can still start the service tsr by locating the exe for it and putting an icon on the desktop to launch it if you absolutly need the tray icon. I normally just run the software from the programs menu. does the job for me.

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Installing HP CD-writer 8200 software

by bfadero In reply to Installing HP CD-writer 8 ...

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Installing HP CD-writer 8200 software

by bfadero In reply to Installing HP CD-writer 8 ...

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