Installing modem

I’ve been trying to install my internal modem but windows will not recognize it. I have installed the drivers that came with it and have set it up in the modems section. When I try to use the diagnostic on it I get a reply of your modem did not respond. It is pluged into the PCI card slot and correctly plugged in. I have it on comm port 1 but it doesn’t seem to stay there. Everytime I open up the settings I have to pick were to go with it.

Any help?