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INSTALLING XP

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by wayneinreno

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I recently tried to install XP.As the install was running, a screen asked about default "username" . I clicked to go ahead with the username assigned. It was
"HP authorizedcustomer". Now when I try to connect to the internet, that username is finding it's way into the password area of my internet providing connection, and I am not able to connect to the internet using my normal dial up connection.I have tried EVERYTHING I can think of. Is there a way to go into the system register, and changethat?(the username assignment)
HP sent me an email trying to explain the troubleshooting proceedure, but it does not work. HELP ANYBODY PLEASE.I have an Hewlett Packard XL916, and I am upgrading from ME to XP. SUGGESTIONS PLEASE! Is it possible themodem speed has something to do wth it? Very Frustrating to say the least.
I WANT MY "XP"!!!
Thanks, and have a nice holiday season.Wayne.

10 replies

by thechas

The simplist and safest way to correct this is to create a new dial-up connection.

Either double click on the my computer icon, or use the link in start/settings, and click on dial-up networking.
Click on create a new connection, and go through the screens to create the new connection.
On one of the screens will be the option to make this the default connection. Make sure that is checked.

You will need to enter your username and password the first time you connect.
Also, sine the computer name has changed, all of the websites that recognize you via cookies will not know who you are.

Once the new dial-up connection is working, delete the old one that got corrupted.

There is a registry editing tool. It is called regedit. You can search for hp authorizedcustomer and change all occourances to your preferred user name.
NOTE: CHANGING OR DELETING THE WRONG KEYS IN REGEDIT CAN DISABLE YOUR COMPUTER.

Once you get on-line be sure to go to the Windows update site, and install the critical updates.
These updates take care of numerous software and security issues.

by wayneinreno

I already tried that approach. I tried it twice as a matter of fact. Still have a passwrod autmatically showing up "by default" in my password area.I type in mine, and when I try to connect it changes to what ever the OS assigned.I know it doesn't make any sense, it made no sense to the IPS that I am using. When I dial; through you can hear the modem dialing, but I am told that the ISP cannot "see" my computer connecting. So, I assume this password issue is the problem. But I noticed in XP that you can change the speed of the connection. I tried that too. I slowed it down to 96K I have 56K THAT WAS THE CLOSEST SPEED TO WHAT i USED. oops! I hope you understand what is going on a little better now.Soory foir the problem from the "twilight zone".

by mphoffar

I don't believe your default username is making it's way into your password. The way XP (and 2000 for that matter) displays the password is that it will display a set number of asterisks, irreguardless if password is 4 characters long or 24 characters long. The username would show what your username from the user account though, and until you do make a sucessful attempt at connecting, that will never change.

If you feel you need to change the username, you can go into the control panel and then administrative tools to open the computer management applet. Once in there you'll see local users and groups and then a folder called Users. From there you can click on action and then new user to add a new user to the system. Once you gota new user created, you would just log off so you can get to the login screen and logon as that new user.

Modem speed shouldn't have anything to do with this. Personally, I think you're better off just deleteing the old connection and startingfrom the begining with it. Generally, just picking "connect to the internet" and then "Setup my connection manaually" is the safe way to go when setting up a new connection. If you have to, type you password into the username field so you can see what you're typing and the cut and paste it into your password. A lot of ISPs also require some different wording for the username for connecting (like AT&T and GTE), so I would certainly call your ISP to make sure you're not forgetting something.
Good luck to you

Mark

by wayneinreno

I will go into the Admin as you suggested, but as I just explained to my other pier, I cannot even get through to my ISP. They are telling me they cannot"se" my computer.The number characters in my password should be 9. When I try to connect it changes to the same number of characters as my user name. That was assigned when I did the install.
"HPAUTHORIZEDCUSTOMER" It make no sense to me either. I keep changing it, and it keeps popping back in. Twilight Zone or WHAT!HP suggested going in and disabling the default password by using the, run, "msconfig", and "systemINI".?????"passwords"
"uncheck the box" "restart"
I found this to be very troublesome, and confusing to say the least.

by timthetoolman

Personally I dont think its a username password problem either.

But to be sure... Have you added another username on the XP box - the same one as you had before (that connected to your ISP ok) with the same password as before?

Log into that and try it. It will verify username/password issues. I doubt it'll work, though.

I suspect that you actually have a modem driver issue. Are they the correct version for XP? Are they specifically for your modem or the Microsoft provided ones you got when you installed XP?

Get "real" ones if they're available.

Cheers,
Tim.

by wayneinreno

I will upgrade my BIOS to the later version that is compatable with XP release for my specific model. HP/ XL916. (old bios) 2.10 05/08/01
new bios 3.01 08/24/01.
I went in and downloaded to floppy, then transfered to hard drive, and I can now connect to the internet. When I try to connect by clicking on the Explorer Icon to access my home page, the password is still not correct.So I just connect first by going through /start/connect to/.

by tekkalan

I once had a connection problem to my ISP that was not related to any settings or passwords. It was some timing issue with the modems. The solution in my case was to add a number of commas to the end of the phone number. This causes a dialing delay and will delay any action your modem might take for about a second for each comma. I cannot be sure if you are having the same problem but it is something you can try.

by wayneinreno

This was not even close to the soloution.Apparently HP knew of this problem, and sent me a soloution that finaly worked. But, I thank you for your time, and input.

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