Windows Forum
by thechas
If this is a Windows XP system, you have 3 update files that must be installed in a specific order.
2 from Roxio, and 1 from Microsoft.
You must reboot after installing each update.
If it is not an XP system, do the following:
Update the IDEbus-master driver for your motherboard / chipset
Install the appropriate updates from Roxio.
If you had a different CD burning program, or allowed Windows 98 to install it's native UDF reader at some point, you likely have 1 or more software conflicts.
Check the FAQs at Roxio's site for specific instructions on how to remove older version software.
Chas
by shanghai sam
by thechas
Okay,
Can you give us a little more information on your system.
Operating system?
Computer configuration:
CPU,
Motherboard,
RAM
Other hardware
Has any other CD writeing / reading software been installed?
There is a problem with Roxio 5 if Windows native UDF reader software has been installed.
The following is from a Roxio support e-mail that I received when I first installed version 5.
1. If you have any other cd-burning software on the system, (including versions of Creator prior to 4.0) uninstall all cd-burning software and reinstall just the Creator Deluxe software.
2. Do a search on the following files and rename the extensions to old if found. (eg:cd_read.vxd would become cd_read.old)
- CD_READ.VXD = this file is for Iomega tools, if you have that program, you may want to temporarily uninstall it instead of renaming it.
- DRVWPPQT.VXD = this file is for tape backup programs, if you have one, you may want to temporarily uninstall it.
- DRVWQ117.VXD = same as previous.
- DRVWCDB.VXD = same as previous.
- SCSI1HLP.VXD = this is a windows file and can be renamed without repercussions.
- ATAPCHNG.VXD = if you do not have and ide cd changer, same as previous
- TORISAN3.VXD = if you do not havea Torisan 3 cd changer, same as previous
- NECATAPI.VXD = same as above unless you have an NEC cd rom or floppy.
continued:
by thechas
3. Make sure you have the latest firmware on both your cd-rom and cd-writer. Your current version can be found by going into the device
manager, double clicking on the drive, and going to the settings tab.
Firmware updates can be obtained by download from the manufacturer of the drive.
4. Make sure you are at the latest version of our software. You can obtain our updates at http://www.roxio.com/en/support/filelist.html
5. Go to start\run and type in msconfig. Say ok. Choose theoption for selective startup. Uncheck "process autoexec.bat", "process config.sys", and "load startup group items". Say apply, and then ok. It will prompt you to restart at this point. Do so.
6. Busmastering ide controller drivers are a knownconflict with our cd writing software. Go to the settings tab in Device Manager for each
ide cd device on your system and remove the check mark for the DMA box and then click ok and when prompted, reboot your system.
7. The UDF file system that is embedded into Win 98 will most times cause conflicts with the Direct Cd software as we load our own UDF
drivers. Go to Start->Run menu and type msconfig and click OK, now click the "advanced" button on the General tab and check the line that reads
"Disable UDF file system".
Chas
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