General discussion

Locked

Intenet connectivity

By brian ·
I have an XP SP2 machine that can't browse the internet with IE or firefox. From a command prompt I can ping by IP or by dns name. There are no firewalls installed.

Ive done the usual virus scan, Ad-Aware, Spybot S&D, Spyware Doctor, LSPFix and Winsock fix. Ive also done an OS repair. I am at my wits end with this issue. Any ideas?
Brian

This conversation is currently closed to new comments.

12 total posts (Page 1 of 2)   01 | 02   Next
| Thread display: Collapse - | Expand +

All Comments

Collapse -

by Oz_Media In reply to Intenet connectivity

What did your ISP say?

Collapse -

by chanmkr In reply to Intenet connectivity

TRy tracert web address
for eg
tracert yahoo.com

Collapse -

by Blackcurrant In reply to Intenet connectivity

Hi

Also try uninstalling then reinstalling I.E. or at least running a repair on I.E.'s installation.

Good luck

Collapse -

by sdfbervbdb In reply to Intenet connectivity

Did you check the windows firewall? I have had many problems with that stupid thing. Also make sure your TCP/IP setting are set to obtain IP automatically. As long as that is the configuration your supposed to have with your ISP.

Collapse -

by sgt_shultz In reply to Intenet connectivity

what happens at the command prompt when you do ipconfig <enter> does the ip address look like a private on (192.168.0.2 or 10.0.0.2). or does it look like a public internet address. what is the gateway configured to. have you tried ipconfig /release then ipconfig /renew

Collapse -

by Poettone In reply to Intenet connectivity

I have had this happen and sometimes removing the adapter and using the networking wizard will correct the issue..

Although I have had some that are still a mystery and have been unable to fix... Changing/adding a different network card will tell you..

Good luck..

Collapse -

by razz2 In reply to Intenet connectivity

Wow, you have done everything that would normally be done:

Spy/Adware scan, LSPFix, WinSock Fix, OS repair, checked for
firewalls etc.

You did not mention 2 things... an SFC scan or reinstall IE as
follows:

http://support.microsoft.com/default.aspx?kbid=318378


In short it says:

If you are having problems only with Internet Explorer 6,
proceed as follows:


[Start] [Run] [Regedit]
Registry Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active
Setup\Installed Components\{89820200-ECBD-11cf-8B85
-00AA005B4383}
Modify/Create the Value Data Type(s) and Value Name(s) as
detailed below.
Data Type: DWORD // Value Name: IsInstalled
Setting for Value Data: [Change the Value from 1 to 0]
Exit Registry


If you are having problems only with Outlook Express 6, proceed
as follows:


[Start] [Run] [Regedit]
Registry Key:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active
Setup\Installed Components\{44BBA840-CC51-11CF-AAFA
-00AA00B6015C}
Modify/Create the Value Data Type(s) and Value Name(s) as
detailed below.
Data Type: DWORD // Value Name: IsInstalled
Setting for Value Data: [Change the Value from 1 to 0]
Exit Registry


If you are having problems with both Internet Explorer 6 and
Outlook Express 6, proceed as follows:


Change the values in both of the registry keys as outlined above.
Exit Registry


Once you have made the appropriate registry changes use the
link below to download and install Internet Explorer 6. The
Internet Explorer 6 download includes Outlook Express 6.
Reboot and test for proper operation.


Good Luck,

razz

Collapse -

by lmayeda In reply to Intenet connectivity

Were you able to access the internet previously or is this a brand new install? When you ping, are you pinging an IP address outside of your network? What has changed recently? Did you recently install Norton Antivirus (it seems to affect the firewall even though it looks like it is disabled). Need a bit more info.

Collapse -

by dr_ice_4eva In reply to Intenet connectivity

I had the same problem about 4 years ago, because i didnt know muck back then i just reformated the pc and it worked again.

But you might want to try to repair the IE not the windows. You can reinstall IE in Windows XP by clicking Start, Run and entering the following command:

rundll32.exe setupapi,InstallHinfSection DefaultInstall 132 %windir%\Inf\ie.inf

I work in a ISP HelpDesk and i have seen this problem too many times. Dont repair windows xp because it makes things worse.

If all dont work back up your data and reformat the pc and it should work. AND JUST CHECK YOUR FIREWALL AND THE WIN XP FIREWALL.

Collapse -

by dave In reply to Intenet connectivity

Hi
Have you checked in the Exceptions part of the Firewall in the Windows Security Centre. If IE and Firefox are blocked you will need to allow them access out to the net.

Back to Windows Forum
12 total posts (Page 1 of 2)   01 | 02   Next

Related Discussions

Related Forums