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Intermittant printing delays

By Ahfep ·
One of my customers is using a serial text printer (Card Embossing Machine). It had previously been connected using an ASCII terminal server. They have upgraded their system and eliminated this old terminal server. They are now using an HP JET DIRECT print server. They are experiencing intermittent delays in printing(sometimes as much as 15 minutes). This is in the Admitting Dept. at a local hospital and is causing serious problems for their staff and patients. Any suggestions?

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Intermittant printing delays

by sgt_shultz In reply to Intermittant printing del ...

what os? i'll see if i have time to look this up, but am thinking this is line printer issue, not print server issue...

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Intermittant printing delays

by Ann777 In reply to Intermittant printing del ...

Most often this is because of printer driver issues with the OS that is being used.

What OS and who is the manufacturer/model of their card maker/printer?

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Intermittant printing delays

by Ahfep In reply to Intermittant printing del ...

The OS is NT 4.0

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Intermittant printing delays

by Ahfep In reply to Intermittant printing del ...

The OS is NT and the printer driver is the generic text driver

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