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Internet access in safe mode only

By MJ_Consult ·
I can not access the internet in normal mode but I can in safe mode. This is small office net with three systems connecting to internet through Linksys BEFSR41 router to cable modem. The system in question is running Win XP SP2 and can communicate with the other systems in the p2p net and the other systems access internet normally. I have used msconfig to set up a minimum configuration (diagnostic mode) and still not able to access internet. I have reinstalled adapter, network configuration, etc. still no luck. I'm out of ideas.
Background - system had virus/trojan which corupted program files including some system files (XP SP1). I cleaned the virus and installed an XP SP2 upgrade and all worked except internet access.

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by ctrservices In reply to Internet access in safe m ...

click Start--All Programs--Accessories--Command Prompt--type "ipconfig /release" (not the quotes)--then press the Enter key--then type "ipconfig /renew"--Enter (probably best to do this in Safe Mode although it shouldn't make any difference).

If you get any error messages when doing this, navigate to the following URL which walks you through the steps on "How to determine and recover from Winsock2 corruption".

http://support.microsoft.com/?kbid=811259

Repost and let us know if anything works.

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by MJ_Consult In reply to

Poster rated this answer.
The network is working quite well in all aspects except internet access from this one system. But just to be sure I did the release/renew routine, but to no avail. It worked fine without any error message. I had already restored the winsock to cover that angle. Thank you for the suggestion. It's certainly a good first step. Unfortunately I didn't describe all the steps I had been through.

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by sgt_shultz In reply to Internet access in safe m ...

you still have spyware. examine the running processes. turn off system restore to clean again in Safe Mode with Ad-Aware SE. run it again and post back with anything still there. that trojan brought you a re-infecting spyware stub betcha. if it turns out to be 'nail.exe' try removing it in safe mode with Eweido Security Suite. HijackThis also helpful with leftover mal browser helper objects and search hijacks...

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by sgt_shultz In reply to Internet access in safe m ...

you still have spyware. examine the running processes. turn off system restore to clean again in Safe Mode with Ad-Aware SE. run it again and post back with anything still there. that trojan brought you a re-infecting spyware stub betcha. if it turns out to be 'nail.exe' try removing it in safe mode with Eweido Security Suite. HijackThis also helpful with leftover mal browser helper objects and search hijacks...

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by MJ_Consult In reply to

Poster rated this answer.
I concur with your theory of malware being at work here. I just haven't been able to uncover it. I have been running with System Restore off since my first pass with the antivirus program that caught the trojan (AVG). I wish I had recorded the name of that villian. I have run multiple times the two spyware programs I am using, "Spy Sweeper" and "Xoftspy" which did get rid of quite a bit of 'stuff'. I followed your suggestion and ran Ad-Aware SE and it did find a couple of low threat items to deal with. However, we still don't have a fix. Both AV and Antispyware have been run in both normal and safe modes. I'm not familiar with HijackThis but will try to get up to speed on it this weekend. Thanks for your ideas. We'll see if this last one helps.

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by mex_carnal In reply to Internet access in safe m ...

What Sgt. Shultz wrote. if that doesn't work back up data and reinstall os.

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by MJ_Consult In reply to

Poster rated this answer.
Well, your right of course. But this is like the first post in that it was an obvious first step, this is the obvious last resort but the very thing I am trying to avoid. I have the data backed up just in case but I have so many programs on this system many of which were downloads from the net. Recreating them all is a sizable task. Enough so that I'm investing inumerable hours trying to avoid it. Thank you just the same.

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by spidershrek In reply to Internet access in safe m ...

I will suggest you remove your NIC from device manager and reistall it. Make sure you do it in regural mode.

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by MJ_Consult In reply to

Poster rated this answer.
Ya, that was done early on. It did restore the local network but didn't do anything to restore access to the internet. Thanks for the input.

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by MJ_Consult In reply to Internet access in safe m ...

Point value changed by question poster.

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