General discussion

  • Creator
    Topic
  • #2179110

    Internet access in safe mode only

    Locked

    by mj_consult ·

    I can not access the internet in normal mode but I can in safe mode. This is small office net with three systems connecting to internet through Linksys BEFSR41 router to cable modem. The system in question is running Win XP SP2 and can communicate with the other systems in the p2p net and the other systems access internet normally. I have used msconfig to set up a minimum configuration (diagnostic mode) and still not able to access internet. I have reinstalled adapter, network configuration, etc. still no luck. I’m out of ideas.
    Background – system had virus/trojan which corupted program files including some system files (XP SP1). I cleaned the virus and installed an XP SP2 upgrade and all worked except internet access.

All Comments

  • Author
    Replies
    • #3137138

      Reply To: Internet access in safe mode only

      by gary56789 ·

      In reply to Internet access in safe mode only

      click Start–All Programs–Accessories–Command Prompt–type “ipconfig /release” (not the quotes)–then press the Enter key–then type “ipconfig /renew”–Enter (probably best to do this in Safe Mode although it shouldn’t make any difference).

      If you get any error messages when doing this, navigate to the following URL which walks you through the steps on “How to determine and recover from Winsock2 corruption”.

      http://support.microsoft.com/?kbid=811259

      Repost and let us know if anything works.

      • #3120482

        Reply To: Internet access in safe mode only

        by mj_consult ·

        In reply to Reply To: Internet access in safe mode only

        Poster rated this answer.
        The network is working quite well in all aspects except internet access from this one system. But just to be sure I did the release/renew routine, but to no avail. It worked fine without any error message. I had already restored the winsock to cover that angle. Thank you for the suggestion. It’s certainly a good first step. Unfortunately I didn’t describe all the steps I had been through.

    • #3137048

      Reply To: Internet access in safe mode only

      by sgt_shultz ·

      In reply to Internet access in safe mode only

      you still have spyware. examine the running processes. turn off system restore to clean again in Safe Mode with Ad-Aware SE. run it again and post back with anything still there. that trojan brought you a re-infecting spyware stub betcha. if it turns out to be ‘nail.exe’ try removing it in safe mode with Eweido Security Suite. HijackThis also helpful with leftover mal browser helper objects and search hijacks…

    • #3137041

      Reply To: Internet access in safe mode only

      by sgt_shultz ·

      In reply to Internet access in safe mode only

      you still have spyware. examine the running processes. turn off system restore to clean again in Safe Mode with Ad-Aware SE. run it again and post back with anything still there. that trojan brought you a re-infecting spyware stub betcha. if it turns out to be ‘nail.exe’ try removing it in safe mode with Eweido Security Suite. HijackThis also helpful with leftover mal browser helper objects and search hijacks…

      • #3118892

        Reply To: Internet access in safe mode only

        by mj_consult ·

        In reply to Reply To: Internet access in safe mode only

        Poster rated this answer.
        I concur with your theory of malware being at work here. I just haven’t been able to uncover it. I have been running with System Restore off since my first pass with the antivirus program that caught the trojan (AVG). I wish I had recorded the name of that villian. I have run multiple times the two spyware programs I am using, “Spy Sweeper” and “Xoftspy” which did get rid of quite a bit of ‘stuff’. I followed your suggestion and ran Ad-Aware SE and it did find a couple of low threat items to deal with. However, we still don’t have a fix. Both AV and Antispyware have been run in both normal and safe modes. I’m not familiar with HijackThis but will try to get up to speed on it this weekend. Thanks for your ideas. We’ll see if this last one helps.

    • #3135611

      Reply To: Internet access in safe mode only

      by mex_carnal ·

      In reply to Internet access in safe mode only

      What Sgt. Shultz wrote. if that doesn’t work back up data and reinstall os.

      • #3120481

        Reply To: Internet access in safe mode only

        by mj_consult ·

        In reply to Reply To: Internet access in safe mode only

        Poster rated this answer.
        Well, your right of course. But this is like the first post in that it was an obvious first step, this is the obvious last resort but the very thing I am trying to avoid. I have the data backed up just in case but I have so many programs on this system many of which were downloads from the net. Recreating them all is a sizable task. Enough so that I’m investing inumerable hours trying to avoid it. Thank you just the same.

    • #3118255

      Reply To: Internet access in safe mode only

      by spidershrek ·

      In reply to Internet access in safe mode only

      I will suggest you remove your NIC from device manager and reistall it. Make sure you do it in regural mode.

      • #3118172

        Reply To: Internet access in safe mode only

        by mj_consult ·

        In reply to Reply To: Internet access in safe mode only

        Poster rated this answer.
        Ya, that was done early on. It did restore the local network but didn’t do anything to restore access to the internet. Thanks for the input.

    • #3118170

      Reply To: Internet access in safe mode only

      by mj_consult ·

      In reply to Internet access in safe mode only

      Point value changed by question poster.

    • #3119251

      Reply To: Internet access in safe mode only

      by mj_consult ·

      In reply to Internet access in safe mode only

      I’ve noticed something else a little strange. I use Firefox to access the internet. (I’ve tried IE and it doesn’t work either.)If I’m disconnected from the network and attempt to connect, I get the message “www.yahoo.com is not available.” When I attempt to browse while connected to the network, I get the message “the connection was refused when attempting to contact http://www.yahoo.com”. Is there a Firefox guru out there that can tell me what triggers that different response.

    • #3119742

      Reply To: Internet access in safe mode only

      by zack.phierce ·

      In reply to Internet access in safe mode only

      did you at any point have firewall software installed IE norton internet security / zonealarm ? based on that aspect I may be of more assistance.

      • #3119662

        Reply To: Internet access in safe mode only

        by zack.phierce ·

        In reply to Reply To: Internet access in safe mode only

        Also forgot to ask, in safe mode I assume that from command line you can “IPCONFIG/RENEW” just fine no errors, if you are in regular mode have you tried “IPCONFIG/RENEW” from command line? Any errors?

      • #3117481

        Reply To: Internet access in safe mode only

        by mj_consult ·

        In reply to Reply To: Internet access in safe mode only

        Poster rated this answer. Your suggestion got me back on the right track. Norton Internet Security had become corupted somewhere along the way. It would neither run without error nor was I able to uninstall it. Checking Symantec support info I was able to download their “uninstall everything” (my words not theirs) tool. Once NIS was uninstalled my internet access came back. Thank you.

    • #3131174

      Reply To: Internet access in safe mode only

      by rappodaking ·

      In reply to Internet access in safe mode only

      Reinstall the OS from scratch

    • #3130755

      Reply To: Internet access in safe mode only

      by mj_consult ·

      In reply to Internet access in safe mode only

      Zack,
      I do have Norton Internet Security installed although it and Norton Antivirus are not working (using AVG for AV protection). I do not get any errors when executing IPCONFIG/RENEW in normal mode. Maybe I should try uninstalling NIS since it’s not working.

    • #3117479

      Reply To: Internet access in safe mode only

      by mj_consult ·

      In reply to Internet access in safe mode only

      This question was closed by the author

    • #3009166

      Here’s how I solved it

      by deadtechy ·

      In reply to Internet access in safe mode only

      This problem plagued me for almost a week on a customers computer. I followed every tidbit of advice I could find on the net and caused more problems than solutions. It occurred to me that years ago there was a conflict with and Antivirus program on a server I was maintaining and I had to find a removal tool for that specific AV solution. This computer had been running Norton so I ran the appropriate removal tool and Voila! Internet traffic was restored. I found not only the Norton removal tool, but also tools for McAfee and AVG. Hope this helps someone else with the same issue!

Viewing 11 reply threads