Internet connection problems

By Mjs103 ·
My laptop (windows 7) connects to home network but vpn connection no longer works. Our home devices (mac) also can drop connection intermittently. Everything worked perfectly until a recent outage with our fibre to home with onfl. Any help much appreciated!!
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All Answers

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Have you tried turning off the Modem

by OH Smeg Moderator In reply to Internet connection probl ...

Unplugging the power lead for 20 seconds or so and then plugging it back in and turning on?

That is always the first thing to try after a Power Outage as when it comes back on there are spikes which screw up the Modem.

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Here's what to do when your VPN stops working

by samgord In reply to Internet connection probl ...

Connect your computer directly to your modem – bypass your router – if this helps, then your router is causing issues with your VPN account as sometimes router settings can affect your VPN. Check your firewall software and test if it's conflicting with your VPN. Disable and try connecting again.

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Try This It MAY Help You Out To Get vpn Connection

by shinamiler In reply to Internet connection probl ...

If your VPN client isn't connecting, try starting a website without connecting through a VPN to see if your internet connection is working. If your internet is still down, it may be a query at your ISP's end. Preview your VPN provider's website, too, to make sure that the server you're trying to connect to isn't down.

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by RonCloudGeek In reply to Internet connection probl ...

You will have to troubleshoot to see where's the underlying problem.

I would open the command prompt and run the ping command to test the internet connection. If it shows 0 percent loss that means your connection is fine. 100 percent loss means your internet is down. At this point, I'll restart the router from the admin portal and reconnect. If it's still down I'll contact the ISP.

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Switch to a new VPN

by patrioticcow In reply to Internet connection probl ...

I personally use DewVPN. You may try it and see if issue will still persists. Just give it a try, it's free. Here you go -

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Some Troubleshooting techniques

by berthaleon1348 In reply to Internet connection probl ...

Here are some troubleshooting techniques which you can use in order to solve the problem:

Check Your Settings
Check Your Access Points
Restart the Router
Check DHCP Settings
Update Windows
Open Windows Network Diagnostics

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