Internet connection problems

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August 7, 2019 at 3:10 pm #2143923

Internet connection problems

by mjs103 · about 5 years, 5 months ago

Tags: Windows

My laptop (windows 7) connects to home network but vpn connection no longer works. Our home devices (mac) also can drop connection intermittently. Everything worked perfectly until a recent outage with our fibre to home with onfl. Any help much appreciated!!
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- August 8, 2019 at 5:52 am #2423083
  
  Have you tried turning off the Modem
  
  by oh smeg · about 5 years, 5 months ago
  
  In reply to Internet connection problems
  
  Unplugging the power lead for 20 seconds or so and then plugging it back in and turning on?
  
  That is always the first thing to try after a Power Outage as when it comes back on there are spikes which screw up the Modem.
- August 9, 2019 at 8:10 am #2423066
  
  Here’s what to do when your VPN stops working
  
  by samgord · about 5 years, 5 months ago
  
  In reply to Internet connection problems
  
  Connect your computer directly to your modem – bypass your router – if this helps, then your router is causing issues with your VPN account as sometimes router settings can affect your VPN. Check your firewall software and test if it’s conflicting with your VPN. Disable and try connecting again.
- August 10, 2019 at 12:02 pm #2423050
  
  Try This It MAY Help You Out To Get vpn Connection
  
  by shinamiler · about 5 years, 5 months ago
  
  In reply to Internet connection problems
  
  Hey
  If your VPN client isn’t connecting, try starting a website without connecting through a VPN to see if your internet connection is working. If your internet is still down, it may be a query at your ISP’s end. Preview your VPN provider’s website, too, to make sure that the server you’re trying to connect to isn’t down.
- August 19, 2019 at 9:04 am #2422959
  
  troubleshoot!
  
  by roncloudgeek · about 5 years, 5 months ago
  
  In reply to Internet connection problems
  
  You will have to troubleshoot to see where’s the underlying problem.
  
  I would open the command prompt and run the ping command to test the internet connection. If it shows 0 percent loss that means your connection is fine. 100 percent loss means your internet is down. At this point, I’ll restart the router from the admin portal and reconnect. If it’s still down I’ll contact the ISP.
- April 15, 2020 at 2:18 am #2417703
  
  Switch to a new VPN
  
  by patrioticcow · about 4 years, 9 months ago
  
  In reply to Internet connection problems
  
  I personally use DewVPN. You may try it and see if issue will still persists. Just give it a try, it’s free. Here you go – http://www.dewvpn.com
- April 21, 2020 at 11:45 am #2418694
  
  Some Troubleshooting techniques
  
  by berthaleon1348 · about 4 years, 9 months ago
  
  In reply to Internet connection problems
  
  Here are some troubleshooting techniques which you can use in order to solve the problem:
  
  Check Your Settings
  Check Your Access Points
  Restart the Router
  Check DHCP Settings
  Update Windows
  Open Windows Network Diagnostics
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