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internet disconnects of 30 seconds

By wellmax1.maxwell ·
Hi techies,

i have two computer problems and will be greatful for your help.

1.Am using windows xp and dial-up internet connection.its was working fine until recently.its only allowing me to connect to the internet for 30 seconds, then drops the connection and i am able to reconnect for only 30 seconds.Am i infected with a virus?. what can I do to solve this problem.

2. I have a friend using wind xp and ADSL internet connection, I am able to connect to the internet but cannot open internet explorer its just not opening when I double click it.Can it be a virus any recommendation and removal tools

thanks

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by willcomp In reply to internet disconnects of 3 ...

First thing to do is scan for and remove viruses, adware, and spyware. 3 good, free programs are:

AVG Anti-virus available at grisoft.com

Ad-Aware SE
Spybot Search and Destroy
Both available at download.com

After removing malware, download, install and run winsockfix.exe available at:

http://www.tacktech.com/display.cfm?ttid=257

If this doesn't resolve the problem, post back.

Dalton

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by willcomp In reply to

Check settings as suggested below. If no adware/spyware/virii, then a call to your ISP may be in order. Most ISPs (do not consider AOL an ISP) that I have dealt with have decent tech support.

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by chitosunday In reply to internet disconnects of 3 ...

Do you have a pirated program like vba. Try uninstalling it. It could be a source of virus.

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by statykserver In reply to internet disconnects of 3 ...

Maybe you can download another browser like firefox (www.firefox.com) and be able to stay on long enough to download other tools to scan and fix your system.

www.housecall.antivirus.com
http://www.safer-networking.org/en/index.html
http://www.lavasoftusa.com/software/adaware/

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by statykserver In reply to

Here is the CORRECT firefox link
http://www.mozilla.org/products/firefox/

and housecall.antivirus.com link
http://housecall.trendmicro.com/

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by wellmax1.maxwell In reply to internet disconnects of 3 ...

Hi Dalton,

I have run spybot,av,aw dare and still the problem exist.(computer disconnect from the inter after 30 seconds and tries to reconnect get connected and disconnects and on and on..

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by OTL In reply to internet disconnects of 3 ...

Check your connection properties;

Especially Dialing, Enable idle disconnet. This would cause it to drop.

Security, connect automatically. This would cause it to redial.

Under modem configuration, there is also a disconnect if idle for more than XX min.

For the IE problem you may have to add the ADSL connection in tools > internet options > connections.

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