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internet disconnects of 30 seconds

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Hi techies,

i have two computer problems and will be greatful for your help.

1.Am using windows xp and dial-up internet connection.its was working fine until recently.its only allowing me to connect to the internet for 30 seconds, then drops the connection and i am able to reconnect for only 30 seconds.Am i infected with a virus?. what can I do to solve this problem.

2. I have a friend using wind xp and ADSL internet connection, I am able to connect to the internet but cannot open internet explorer its just not opening when I double click it.Can it be a virus any recommendation and removal tools

thanks

Topic

Reply To: internet disconnects of 30 seconds

In reply to internet disconnects of 30 seconds

First thing to do is scan for and remove viruses, adware, and spyware. 3 good, free programs are:

AVG Anti-virus available at grisoft.com

Ad-Aware SE
Spybot Search and Destroy
Both available at download.com

After removing malware, download, install and run winsockfix.exe available at:

http://www.tacktech.com/display.cfm?ttid=257

If this doesn’t resolve the problem, post back.

Dalton

Reply To: internet disconnects of 30 seconds

In reply to Reply To: internet disconnects of 30 seconds

Check settings as suggested below. If no adware/spyware/virii, then a call to your ISP may be in order. Most ISPs (do not consider AOL an ISP) that I have dealt with have decent tech support.

Reply To: internet disconnects of 30 seconds

In reply to internet disconnects of 30 seconds

Do you have a pirated program like vba. Try uninstalling it. It could be a source of virus.

Reply To: internet disconnects of 30 seconds

In reply to internet disconnects of 30 seconds

Maybe you can download another browser like firefox (www.firefox.com) and be able to stay on long enough to download other tools to scan and fix your system.

http://www.housecall.antivirus.com
http://www.safer-networking.org/en/index.html
http://www.lavasoftusa.com/software/adaware/

Reply To: internet disconnects of 30 seconds

In reply to Reply To: internet disconnects of 30 seconds

Here is the CORRECT firefox link
http://www.mozilla.org/products/firefox/

and housecall.antivirus.com link
http://housecall.trendmicro.com/

Reply To: internet disconnects of 30 seconds

In reply to internet disconnects of 30 seconds

Hi Dalton,

I have run spybot,av,aw dare and still the problem exist.(computer disconnect from the inter after 30 seconds and tries to reconnect get connected and disconnects and on and on..

Reply To: internet disconnects of 30 seconds

In reply to internet disconnects of 30 seconds

Check your connection properties;

Especially Dialing, Enable idle disconnet. This would cause it to drop.

Security, connect automatically. This would cause it to redial.

Under modem configuration, there is also a disconnect if idle for more than XX min.

For the IE problem you may have to add the ADSL connection in tools > internet options > connections.

[Author]

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