General discussion

Locked

Internet E-mail Service on Outlook 98

By john ·
I support a dozen different machines all configured almost identically. We all use Outlook 98, for example.

One machine recently had a message: "The Internet E-mail Service is not installed properly. Please re-run Setup and select the 'Corporate'or 'Workgroup' service."

I did that and it still does not work. I also completely uninstalled and re-installed Outlook 98 and the service still will not work.

I have no idea how the service got hosed or how to get it back. If you can help, please do.

One clue, (but I can't be sure if this applies or not) is that the user recently upgraded her Internet Explorer from 5.5 (my preferred choice at the present) to 6.0. I promptly uninstalled 6.0 and re-installed 5.5, but that didn't fix the Outlook problem either.

Thanks in advance to anyone who can help me.
-- John Osmond

This conversation is currently closed to new comments.

3 total posts (Page 1 of 1)  
| Thread display: Collapse - | Expand +

All Comments

Collapse -

Internet E-mail Service on Outlook 98

by Anthony M In reply to Internet E-mail Service o ...

complete shot in the dark here, but was Oulook Express installed also and is it by any chance the default mail program?

Collapse -

Internet E-mail Service on Outlook 98

by john In reply to Internet E-mail Service o ...

You were close, but not exact. I will give you these points because you sent me in the right direction. And I thank you. This end-user has been barking in my ear for better than a week now.

As it turns out, Outlook Express was not set as my default e-mail reader. But I played around with it for a while and discovered something interesting. OE was installed, but not as a "Windows Component". I was in Control Panel - Add/Remove Programs and I noticed that OE was not checked on. I checked it on, rebooted and presto - Outlook (not Outlook Express) now works fine.

I'm not sure why one piece of software has to be installed strictly as a Windows Component in order for a different piece of software to work at all, but I've learned not to letit bother me if it works.

Thanks again,
-- John Osmond

Collapse -

Internet E-mail Service on Outlook 98

by john In reply to Internet E-mail Service o ...

This question was closed by the author

Back to Software Forum
3 total posts (Page 1 of 1)  

Related Discussions

Related Forums