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Internet Explore Error

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by bull173312

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I just got a new Dell. I bought a HP 3500c scanner and a HP 3650 printer. When I try to open the HP "Photo Director" I get an error message. It is an internet explorer script error in line 221. The app will not open. I have tried uninstalling and reinstalling the software but with no luck.
Thanks for any help I can get.

1 reply

by shasca

I'm assuming the printer works ok. I would first check for conflicts in the device manager (yellow question marks), then uninstall them. Next I would uninstall the scanner software and remove the scanner. Reboot then reinstall software. Shutdown PC connect scanner and let Windows/HP reinstall it. If you still get the error you should contact HP website for necessary Patches/updates. If no resolution Contact tech support for replacement/repair.

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