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internet explorer

By tigers7612 ·
customer just added dsl to their system. restarted the machine and everything was fine. about 2 minutes later the internet explorer shut down and won't guve access. they still have all they messangers running but no explorer. they are running winxp with service pack 2 installed on a dell demension. everything is up to date just no internet explorer. tried the same disk and modem on another computer that they have and it works any help here?

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by valis In reply to internet explorer

resintall ie?

if their email works, send them the ieinstall.exe file from ms.com

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by Oz_Media In reply to internet explorer

Can he ping the ISP or common sites like Yahoo?

IF an IE reinstall fails, remove and reinstall the Network card, update the drivers and run IE Connection wizard again. Probably just a changed default setting somewhere.

Has his ISP not helped him check all settings?

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by tigers7612 In reply to internet explorer

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