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Internet Explorer 5

By chuck ·
I have a client whose browser imediatly crashes and writes an error to Dr Watson when she clicks on the IE Icon on the desktop. Now, if she opens the My Computer icon and types in the http address everything is fine until she selects the favorites button on the tool bar. When she does that, it crashes again. I logged in as administrator and everything works as it should, even the favorites. I tried coping the favorites folder from the administrator profile to hers, but still have the same problem. Short of removing her from the system, deleting the profile and adding her again, are there any suggestions? I really don't wish to take that action, because of the ramifications. So, any help would be greatly appreciated.

Thanks in advance
Chuck Grimm
CNK Computer Solutions
Kenai, AK

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Internet Explorer 5

by deltree In reply to Internet Explorer 5

It is interesting that this users profile generates Dr. Watson errors when trying to access IE. I'm not sure what is going on here, but you could try using regedt32 to manipulate the permissions on the IE reg key, giving her access to the tree.

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Internet Explorer 5

by chuck In reply to Internet Explorer 5

I've received one answer, but it did not answer the question. I don't think it is a permissions error. I have seen this happen with other Microsoft Products when using them in conjunction with other software. For example, I use Quickbooks and when I used the letters that came with quickbooks and Word 2000 the first time, I basically got the same thing afterwords. Word would never work in my profile, yet it worked in any other profile I created. Operating system was Win2K Pro. Still looking for suggestions.

Thanks

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