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Internet Explorer not bring up web pages

By Healer ·
Internet Explorer on an XPPro computer suddenly fails to bring up any web page with the usual error message to the effect that the Internet is not accessible.

Other Internet browser on the same machine under the same user account such as Netscape still works fine. When a new user account is added, the Internet Explorer run from the new account on the same machine is fine.

I have uninstalled and reinstalled the Internet Explorer via Add/Remove Program a number of times. It has not fixed the problem. Please help!

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by HAL 9000 Moderator In reply to Internet Explorer not bri ...

Try this click on File in the menu bar and make sure that Work Off Line is not ticked. Since you can use a different user profile and get a connection there has to be something in that user profile that is preventing the connection from working. And with XP there are so many options that it would take forever to go through them all so just create a new User Account with Admin Privileges then log off the current User Account and log in on the newly created user account and go into the User List in the Control Panel and delete the old user profile but not not delete the data transfer that to the new profile that you have created and after you have deleted the original account rename the new account to the old User Accounts name.

Col

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by Healer In reply to

Thanks for your trick. I did check that and ensure that it was not off-line. In fact, it did bring up a message and ask if I wanted to view pages off-line.

Also I did sort of think of your idea. Then I thought if I transfer the files over, it might transfer the problematic data as well because I thought I would have to transfer all other hidden data under Local Settings because I wouldn't think the owner of the notebook would be happy about losing the other data. I have even tried deleting Internet Explorer files under Application Data and Local Settings. I have even copied these Internet Explorer files from the good account to the bad account. I have even deleted some Internet Explorer entries in the registry and installed the Internet Explorer again. None fixed the problem.

What would you say about this? I think your method means to conserve the files in My Document folders only.

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by HAL 9000 Moderator In reply to Internet Explorer not bri ...

No you save the Files in the Documents folder as well as the Favourites List Address Book and E-Mail which while granted are all in the Documents settings Folder are not just the ones in the My Documents Folder.

Was this the problem that the NB came in with or is it just something that you've run across as you been working on it? If it's the latter it could be someones attempt to secure the thing and has been somehow set that way. You've got to love the end user they never cease to amaze me on ways that they find to stuff up something. :)

Col

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by Healer In reply to

I had created a dummy user account and tested what you said. The process only saved the My Documents folder. I suppose I can save all others manually myself. Then I might have to transfer all other files one by one in order to find out which one stuff up the Internet Explorer. I have replaced the obviously related files with good ones but it didn't help.

When I last worked on this notebook I was setting up a wireless network for the family and everything worked fine. Now the lady in the family said this problem started to appear since the man helped her to create a shortcut on the desktop to the Internet Explorer. This doesn't seem to make sense.

I have returned the notebook as the lady (owner) needs it for work. I told them I would look at that issue next when I can have the notebook again. In the meantime, I have asked the man to download the latest Internet Explorer and installed again to see if the problem would go away.

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by HAL 9000 Moderator In reply to Internet Explorer not bri ...

Those files that I listed are all used in a routine backup and can be manually saved or as I do use a script to backup daily. The advantage of doing it that way is that you are only importing the actual data and none of the operating system files so the new account should work without the loss of any data. For E-Mail all you should need to import is the Address Book and the E-Mails which I would backup to a different folder anyway before I started working on the system just in case what has been done causes something nasty to happen while I'm trying to cure the problem that has been created. I've lost count of the number of times that I've got handed computers with similar problems and all of the data has been erased which of course they want back after they have overwritten it several times in an attempt to recover from the mess that they have made.

I'm with you on the shortcut though it if done properly should have had no effect but then again I really never trust end users to do things properly. If there is a hard way of doing something they will find it and muck up the system as well. I'm glad it's your problem as it's really anyones guess as to what has been done to this unit to have this problem.

Col

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by Healer In reply to

So do you reckon the transfer of all the data from the old account will enable the new account behave exactly like the old account without inheriting the problem. I have to be careful because this is not my computer and I have not been through every program installed in there so I can't verify it after the data transfer and I don't have time to try everything before the OPERATION anyway.

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by master3bs In reply to Internet Explorer not bri ...

Go to Internet Options. On the general tab click settings. Lower the number of "amount of disk space to use" to 20 MB.

Click OK once. Click Delete Files on the general tab.

Click on the connections tab. Assuming you are not using a dialup connection, make sure that never dial a connection is checked or that all dialup options are greyed out.

Click on LAN settings. If it is checked, uncheck "automatically detect settings." (Sometimes you need this, sometimes you don't; try it either way.)

Make sure that the other two options on this page are NOT checked (automatic configuration script and proxy server.)

Click on the privacy tab and then on the sites button and make sure no sites are being blocked that you are trying to get to.

Finally click on the security tab, click on custom level and reset to medium level.

If that doesn't work we need more info.

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by Healer In reply to

Can you please tell me the purpose of reducing the disk space for temporary Internet file? How would it help?

On the privacy tab you are talking about restriction of cookies. I would have thought disallowing cookies should not totally disallow the web page or at least the error message should tell the actual problem rather than failing to find the page.

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by 3xp3rt In reply to Internet Explorer not bri ...

Have your account right for connecting the internet explorer to internet? Verify even this option.
Attention internet explorer and netscape don't use the same services, in this way it's possible this scenario.

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by Healer In reply to

The user account is an administrator. What services do you mean?

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