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Internet Explorer "this page cannot..."

By lombardo ·
Running Windows98, PentiumIII: Internet connection through SBC - DSL with 2wire modem. Without warning, Internet Explorer can no longer open web pages. After troubleshooting with SBC and 2wire, we found that computer can ping the 2wire but cannot ping anything past the modem. 2wire thinks this is a communications problem (nic card) but am confused as to why it would be the computer's communication problem if it can ping the modem. Also - dialup connection works but cannot access web pages through dial up either - can get into AOL service but cannot go out onto the Internet. Could there be a problem in the IE software?

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by dmiles In reply to Internet Explorer "this p ...

First check the security settings for IE,to make sure that you have not set custom settings,this will cause the cannot display page problem

Also if you have a fire wall setup for security purposes,check to insure that sights are not blocked

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by jerry_lee2020 In reply to Internet Explorer "this p ...

I suggest check your ie setting such as connection setting,work offline. cause one of my customer having the same problem, & i change his connection setting,then problem solve. did you try to ping certain website? can it go through?
if can go through, that mean your ie setting have problem.

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by jerry_lee2020 In reply to

PS : run ipcofig to check have you been assigned for ip adress or gateway.

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by jkaras In reply to Internet Explorer "this p ...

when I troubleshooted internet connectivity for dial up accounts the no# one issue was due to AOL software. AOL software is engineered to attempt to take over of windows protected files, especially in win98. If you go into the protocols and view your tcp/ip it will have tcp/ip/aol. AS you will see aol has appended itself to your protocol in a tactic to frustrate the customer when thinking of trying to utilize another internet provider to remain their customer. You will have to uninstall the tcp/ip protocol and then reinstall it. Depending on who set your computer up you will need to make sure that you have the 98 operating disk handy incase it needs it to reload the tcp/ip protocol. Once done you will be able to surf or might have to also uninstall AOL software to ensure it doesnt reappend itself during the reboot. I guarantee its the AOL software and if you follow my advice it will work. Good luck and if possible stay away from AOL, they ruin far too many people's computers so you can get their latest advertisments. I do understand that in some areas it is the only option, but if you already have Bellsouth dsl then why keep AOL?

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