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Internet Explorer will not connect

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13 replies

by jburke1

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I have a Gateway PC running W98 and IE5.0 that will not open IE page fully, just get the DSN error page. The modem will dial out and connects fine. Im able to PING a bunch or IP address's outside, but when IE opens I get the message "The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings."

I have tried (what I feel is)everything except reformat the PC. I tried all the resolutions in Microsofts artical #Q175722. I have loaded IE5.5 and 6.o, I have deleted all IE relations on the PC and the modem and even the dial-up networking files (even renamed all the old files and recopied them back in off the W98 setup disk) reinstalled everything and still nothing.
I have tried reinstalling W98 but still recieve the same DNS error page.

Is there some Registry setting somewhere I can look at or has it come down to reformatting. I hate to do this as the PC has alot of games loaded (allof which worked fine for months before this happened).

Nothing has been loaded recently, the most recent was a new CD drive about 2 months ago, this problem started about 2 weeks ago.

HELP! Any ideas?

13 replies

by joseph moore

Make sure IE is not configured to use a proxy server. If you have an incorrect proxy info in the IE setup, then it will try and connect to the proxy first before it gets a page. And, if the proxy info is incorrect, then you will never get a web page.
Open IE.
Click Tools -> Internet Options -> Connections tab.
Click the LAN Settings button.
In the Proxy Settings part of the window that comes up, make sure nothing is in there. If the checkbox is checked, uncheck it!. Click OK to save your changes.

If that doesn't work, try and PING a domain name. You said you can PING IP addresses. That is good.
Can you PING WWW.YAHOO.COM
If you are getting good DNS info, then www.yahoo.com will resolve to 66.218.71.80 and the PING is successful. So try that if the first idea doesn't work.

hope this helps

by bohicam1

I've recently worked on a client computer with the same problem. Seems he had about 7 infected files in his quarantine, as soon as I cleared them out, he could connect again. Do you have the most recent virus definitions installed? Anything that is unrepairable in quarantine?
Good luck!

Mike

by jburke1

Virus quarantine is empty, no signs of any thing strange. I reran a total virus scan and nothing found.
I apprciate the responce, Thanks for the info.

by nikki96

If you get the "unknown host" error when you type

ping www.yahoo.com

at the command prompt (DOS prompt) then your computer doesn't know how to look up the DNS data for yahoo.
Your ISP (AT&T, MSN, AOL) has specific software that you install that makes all the necessary changes to your dial-up networking and registry. Messing with those settings will cause this problem.
Re-install your ISP's software.
Re-boot your PC.
Make sure IE associates itself with the proper settings for your ISP in dial-up networking (usually Microsoft Network, IIRC, but ISP dependent) and is set to automatically detect settings and not use a proxy.
Try the ping again AFTER you dial the modem and get a connect.
You should get

ping www.yahoo.com
Pinging www.yahoo.akadns.net [64.58.76.178] with 32 bytes of data:

Reply from 64.58.76.178: bytes=32 time=140ms TTL=236
Reply from 64.58.76.178: bytes=32 time=171ms TTL=236
Reply from 64.58.76.178: bytes=32 time=130ms TTL=236
Reply from 64.58.76.178:bytes=32 time=150ms TTL=236

Ping statistics for 64.58.76.178:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 130ms, Maximum = 171ms, Average = 147ms

If the ping works and IE doesn't, it's one of the network settings in IE. If the ping doesn't even work, call your ISP admin.

HTH
Nikki

by jburke1

My ISP does not use any special software for setup. I tried using auto detect for proxy server and also left it blank, neitehr resolves. I am able to ping Yahoos IP address of 64.58.76.178, but not open Yahooo in IE using that IP. Seems like its a DNS naming problem, but yet somethign else as well.

by nasser_guirguis

HI, I have a feeling you might have set up your tcp/ip with an IP Address and if that the case, you might be able to connect but IE can't get to any site. Check and Reinstal you Dial up adaptor, tcp/ip protocol. Also could be that your ISP changed their setting?

by jburke1

I deleted my tcp/ip and dialup settings 3 times, still same. I have tried 2 differnt ISPs and still same... Im in process now of setting up to reformat HD as the client needs thier PC back before school starts.

by murray brydon

The TCP/IP setting is still the most likely. even if you have added and removed it, it may have retained some settings, i.e any DNS or gateway settings.
I would go into the Network control panel and check the TCP/IP properties.
It should be set to obtain an address automatically, use DHCP for WINS and have DNS disabled, as it will get all it's TCP/IP paramaters from the DHCP server.

by jburke1

I tried these, again :), and still not connecting. I have even tried another browser now and still not able to open it. I will be reformating the PC over this weekend but will leave this open for a bit to see if anyone else has a sure fire solution.Thanks for your ideas!!

by brddog

Try rebuilding the IP stack. Go to regedit(BACK UP FIRST)
go to -HKEY_LOCAL_MACHINE
then SYSTEM
then CURRENTCONTROLSET
then SERVICES
Right Click Winsock2
hit delete and then yes
exit out of registry
and then restart machine.
this should get you running again

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