Internet Explorer will not work

By Sarahbeth71187 ·
Computer was infected with a virus recently. The virus was saying you needed to purchase this Antisoft virus software before you could access the internet. Since I could not get to the internet I just left the computer alone for a week or two. Now I am able to get on the internet via AOL but not internet explorer. Have tried system restore and that is not working. I have tried reinstalling IE and that is not working. Does anyone have any suggestions for me? I would greatly appreciate it.

This conversation is currently closed to new comments.

Thread display: Collapse - | Expand +

All Answers

Collapse -

Wipe the HDD with something like Boot & Nuke

by OH Smeg Moderator In reply to Internet Explorer will no ...

Or Kill Disc if you have a SATA HDD

Then using your Install or Recovery Disc reload your system and recover your Data from your Backup.


Collapse -

System Restore does not fix these things.

by seanferd In reply to Internet Explorer will no ...

Download MBAM
Install it and run in Safe Mode.

Actually best to delete system restore points first, but I don't know if that is necessary for this malware.

Collapse -

Hitman PRO

by jgirizarry In reply to Internet Explorer will no ...

Download Hitman PRO and run it from "safe mode with networking" from a USB flash drive. it seems that the bug is still there.

Collapse -

System restore wont remove the virus

by Snuffy09 In reply to Internet Explorer will no ...

you need to clean up the virus first


and Spybot search and destroy

you may have to download these to a thumb-drive on different computer and depending on how bad the virus is you may not even be able to install them. If so try a standalone tool such as Stinger

after you have a good handle on the virus try to uninstall IE from the windows components list and then reinstall it from component list. (ctrl panel/add/remove programs/left column/add remove windows components)

Collapse -

go get malwarebytes, run it

by CG IT In reply to Internet Explorer will no ...

it will remove the malware.

Related Discussions

Related Forums